Spyware, viruses, & security forum: A VIRUS ON MY COMPUTER

sorry it was a typo
it said it can't fix it
please help me step by step
sigmundf

TRUE
I do have AVG & not really Symantec
but I used Symantec only because of this virus
now, I want to know how to get rid of this problem
& than guide me which Anti malware
& which Anti Virus I should use
& how often I should do a quick scan
& how often a complete scan
I do have AVG
& malware bytes
& also super anti spyware I
can disable all of them
if youtell me to
& I see you know what needs to be done
to have a safe & sound computer virus free & malware free
&are very nice to me
so please help me Carol
step by step

sigmundf

Hi Sig..

You haven't provided very much information. I've had to take bits and pieces from your prior posts, which makes it that more difficult to figure out what to suggest. I'm at somewhat of a loss.

I explained in this post what I thought might help. The links include step by step instructions. The only changes I would make at this point, is to first try using the Backdoor.Tidserv Removal Tool. The instructions and tool can be found HERE.

In my prior post, I first recommended following the instructions in "Boot.Tidserv - Removal. The removal guide suggests using the Norton Power Eraser tool for Boot.Tidserv. The tool comes with a warning:

"Because Norton Power Eraser uses aggressive methods to detect threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully."

For the above reason, I'd rather you first run the removal tool for Backdoor.Tidserv Removal, on the outside chance it will help. If it doesn't help, proceed to scan with the tools I suggested in my prior post. (TDSSKiller, ESET's Online Scanner and Hitman Pro) We can always try Norton Power Eraser, if the other tools fail to help.

You might also want to check to see if your Proxy Settings have been changed:

Open Internet Explorer. Go to Tools>Internet Options>Connections Tab. Click on the "LAN Settings" button. If there is a check in the box "Use a proxy server for your LAN", uncheck it. Click "OK". Then "OK", again.

Open Firefox. Go to Tools>Options>Advanced. Click on the "Network" tab. To the right of where you see ""Configure how Firefox connects to the Internet", click on the "Settings" button. Put a tick mark next to "No proxy". Click "OK". Then "OK", again.

I'd like to add one piece of advice. It's your prerogative which sites you wish to visit. Having said that, if you continue to visit them, you will (no doubt) continue to get re-infected. NO software will protect you from the actions you take.

I'm going to delete one of your duplicate posts. I'm not online all the time, but eventually I will see your posts. I wouldn't worry about which software to use at this point. Let's see if we can clean up "the mess" first.

Best of luck..
Carol

you are right Carol
let us first take care of this problem
but than I want you to help me set up my computer with the right
anti virus anti malware & when to do the scans, how often & which scans

2) how can I make sure that my emails go only to you Carol & not to every one ?

please advise

thanks so much
sigmund

Sig..

If you experience any problems, or have any questions, you can post them here. This way other's will be able to benefit from your experience.

If at any point in time I'm unavailable, the other moderators (and members) should be able to assist you. During the holiday weekend, I'll be checking in every now and then.

Best of luck. And let us know how you're doing with the scans..
Carol

Sorry, Sigmund, this is a public forum and every CNET-member can decide to help you. And everybody who happens to find this site (CNET-member or not) can read everything. This is NOT email.

So let me give you a tip. If you want to visit 'dangerous' sites (that are sites that might infect you with malware) you better not (I repeat: NOT) do it from a PC running Windows. It's much safer to boot into Linux on your current PC, or use an Android or iPad tablet or a Mac. And it's much better to prevent infection that way than to cure it.

Kees

I heard you loud & clear
please explain:

" do it from a PC running Windows. It's much safer to boot into Linux on your current PC, or use an Android or iPad tablet or a Mac. And it's much better to prevent infection that way than to cure it. "
& how I do that ?
I did it on internet explorer
or, on Mozilla Firefox
I have Google Chrome but I hardly use it
I only asked you about how to get to you because once we resolve the boot tide.serv issue
I wanted you to set me up with the right free Anti Malware Anti virus program

sigmund or, as you call me sig

"Don't do it from a PC running Windows." That's easy to understand, I think.
"Use a tablet (Android-based or an iPad". That isn't too difficult either, I think.

About Linux: that's just another OS than Windows. It doesn't run Internet Explorer, but it runs Firefox and Chrome as a browser. And it's free. And you can run Linux it from CD or DVD or USB-stick, if you like. Or you can install it on a second hard disk and choose between Windows and Linux if you boot the PC. And there's no known malware targeting it, so your don't need antivirus or antimalware on it; isn't that an easy setup!

Kees