Spyware, viruses, & security forum: My friend got scammed; please help make her PC safe again

by: Lee Koo (ADMIN) November 11, 2011 2:48 PM PST

Like this

3 people like this thread

Staff pick

My friend got scammed; please help make her PC safe again

by Lee Koo (ADMIN) ModeratorCNET staff - 11/11/11 2:48 PM

Question:

My friend got scammed; please help make her PC safe again


Dear members, I hope you can help. My friend bought her first used computer. A few days later she received a phone call from someone in India who said my friend had more than 1,000 computer errors on her new computer and if she didn't do something, her computer would crash. Since my friend was very naive, she accepted what the person was telling her, then the person in India managed to talk my friend into letting her "into" her computer where she had control of the cursor. In the end the lady in India tried to sell my friend something that was, say £200 ($322) but she could have it for £50 ($80) or some lesser amount. This is when my friend realized she had been taken.

My friend went to where she bought the used computer and the salesperson said there is nothing she can do because the person in India managed to get into her software. He told her just don't put any personal information on the computer.

My question is: Is there anything she can do to make her computer safe again? Kind regards.

-Submitted by: Janet

If you have any advice or suggestion for Janet, please click on reply link below and submit away. Please be as detailed as possible when providing a solution for her. Thank you!

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close