Unable To Update Malware & Microsoft Security Essentials
by beachangel1 - 7/8/11 3:48 PM
My mom has norton on her computer now and is getting ready to expire so I downloaded and installed Malware & Microsoft Security Essentials. Malware & MSE will not do a scan as both programs want an update first. I am unable to do an update on either program as my mom's computer keeps shutting down and I have to log back in. Is this happening because Norton is still on her computer? If I remove Norton will I then be able to the updates? If Norton isn't the problem, any ideas on what else it could be? Mom is getting nervous as she thinks Norton will expire before I get this fixed and she won't have any protection.
Thank you for in advance for any assistance you can give me with this issue,