Spyware, viruses, & security forum: Windows Diagnostic virus - lost folders and files

by: atlanticgirl March 18, 2011 1:03 PM PDT

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Windows Diagnostic virus - lost folders and files

by atlanticgirl - 3/18/11 1:03 PM

Hi,I am in a great panic...our computer,containing all the medical records of our handicapped children,has been hit by the Window Diagnostic virus.It has erased ALL the folder and files off our desktop so we cannot access any of them.We are SO scared that these files have been erased forever. Also,we were trying to access some files on an external HD when the attack occurred and it also seems to have been hit by the virus too.The only difference is we can still see the folders on that drive but when we try to open any of them,we get the 'folder empty' message.This external HD has years' of very important work on it and we are so upset and scared that we are not going to get those files back. We have tried running rkill and malwarebytes but it won't allow us to do so. Nor can we access the internet as our browsers have been blocked.When we try to boot in 'safe mode' or 'safe mode with networking',we are not allowed to do so as a very brief blue screen with text (too fast to read) flashes up and then the computer is automatically restarted not allowing us access to 'safe mode'. We are running Windows XP. PLEASE help us to remove this nasty virus and restore our important files and folders and we are so very upset and worried that we have lost all our years of work. Many thanks.

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