McAfee or MSE first have to be removed...
by Carol~ - 7/15/12 1:25 PM
In Reply to: Had the same problem by RAnveerj
The original post is over 1½ years old. I doubt KellisGee is going to respond.
• I would strongly recommend you uninstall McAfee or Microsoft Security Essentials. I'm presuming McAfee does not offer just a firewall. But an entire suite. I'm also presuming when you say Windows Security Essentials you mean Microsoft Security Essentials (MSE). If not, please let us know. Either way, having the two installed, could be the cause of (or contributing to) whatever problems you're having.
• If it's McAfee you're going to remove, it would be in your best interest to make use of their Consumer Products Removal tool (MCPR.exe)
• Try what was suggested to KellisGee, if you're still experiencing problems after removing McAfee or MSE.
It's important to note in the above instructions where it states "If you can't download the above files using the infected PC, use another clean computer to download and save in USB/flash drive." You will find more detailed instructions about the Rkill tool at the RKill Download Center. Also read, "RKill - What it does and What it Doesn't - A brief introduction to the program ".
• At this point, if you are still experiencing problems, kindly include as many details as possible in your reply. To include which operating system you're running. And.. the answer to Donna's last question.
Best of luck..
Was this reply helpful? (0) (0)