Re: Norton antivirus won't delete adware
First of all, although it is unlikely, make sure you are not getting a false positive from Norton and Spy Sweeper. Make sure it is some form of ad or spyware.Go out to the net and google the file in question or post it here and we'll go looking for it.
Second, run Ad-Aware and Spybot. See if they pick it up. If they do, I would be surprised if they do not remove it.
Third, if you still have this problem, go into safe mode and run Spybot and Ad-aware and Spy Sweeper. They will have an easier time of removing the file in safe mode.
Finally, turn off the spyware and adware scanning in Norton by going to Options, Threat Categories and uncheck the boxes for adware and spyware scanning. This feature is not really necessary in Norton anyway.
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