supposed keylogger from geeksquad
by tarkava - 8/29/10 3:12 PM
I recently bought a new Samsung laptop (R480, running Windows 7 64 bit) from Best Buy and noticed the spacebar would not always respond, so I brought it back for testing. They told me it was infected with 49 traces of virus and a keylogger. They thought this might be causing the spacebar issue, but I was skeptical. I did not want to pay for the removal since the computer is brand new and I have been running zonealarm and AVG without anything suspicious. So, after they told me about this problem, I ran the following programs (yes, I uninstalled the other one before proceeding): AVG, Avira, Avast, Ad-aware, Webroot, MB antimalware, MS Security Essentials, and Spybot S&D without anything more than 3 tracking cookies being discovered. They told me the keylogger was stealth keylogger located in the registry HKEY_local_machine\software\ask\... I have no use for the Ask toolbar, and have not installed it to my recollection. When I looked on the internet, I found that a program called Atheros may be using this registry entry and I did not know if I need that as well. First of all, is this even a keylogger or is the geek squad software misinterpreting something? Can I just erase the entire registry entry for ask without it causing any problems? I ran a Hijack This program and have no idea what to do with the results. I am still having problems with the spacebar and Samsung tech support wanted me to reinstall the OS. I really don't feel like losing everything on the computer. Does anyone have any ideas for the spacebar problem? It is not consistent, but really annoying when it does not work. Sorry for being longwinded, but they scared me with this keylogger idea, but never looked at the spacebar which was my main problem. Thanks for any help.