Re: Now I can't get MBAM to work
'I'm still stuck on the infected computer and I'm at the point where I can get the rkill and the installation file for malwarebytes on a jump drive, but I'm stuck from there.'
Before copying the MBAM installer/mbam-setup.exe (AND the update file ) on to the jump drive, did you rename the installer? If not, you need to. Rename it fsujohn.exe, or the like.
Your first paragraph confuses me. IF you already managed to install MBAM on the infected computer, navigate to C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe and rename the mbam.exe. (It may be necessary to unhide your files and folders, in order to view the mbam.exe.) Once renamed, double-click on the file and see if you're able to run the program.
At one point, you mentioned the mbam.exe was no where to be found. There are certain instances, where the mbam.exe will be missing. If this continues to be the case, let us know, and I'll include a renamed mbam.exe in my next post.
At another point you stated you were unable to completely uninstall MBAM. If THAT'S the case, then try the MBAM Clean Up Utility and start again, as noted above. I don't know what set of instructions you've been following, but they should be similar to this.
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