Virus won't let me access windows.
by Onionhead58 - 3/22/09 2:44 PM
While logged into Turbo Tax 2009, numerous poip ups appeared as "Anti-virus 2009" stating I had threats to my computer. Norton antivirus, which I dowloaded recently popped up saying it had succesfully blocked an attack from Anti-virus 2009. My wife, not aware that the "Anti-virus 2009" is a virus itself, inadvertently downloaded it thinking she was responding to "Norton."
I was unable to disengage the popups and access Turbotax so, I shut the power to the computer. After powering up, Windows will progress as far as "wELCOME Administrator." When I click on the Admin. button, the computer says loading settings then immediately goes to "saving settings", not letting me actually enter windows. Subsequently, Norton waqs unable to perform a remote access of my computer to remove the problem.
Question: Can I manually remove the problem myself and if so, can aqnyone talk me through the procedure?
System components are as follows: HP Pavilion 521n, with 1 Gig (recently added. Windows XP operating program.
Please, can anyone help? I work from this computer.