Spyware, viruses, & security forum: AVG anti-virus and anti-spyware outdated; error?

and a fresh install??

After I downloaded the AVG files (saved to desktop), there are 2 files on the desktop:

1) avg_free_stf_en_8_138a1332 (application file)
2) avg_free_stf_en_8_138a1332.exe (PART File)


Normally the installation launches when I double click it. I couldn't open file #1. What program do I use to open file #2 with?

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*when I uninstalled AVG, I deleted the files in the virus vault. According to below, I should have been more cautious.

http://computersavvy.wordpress.com/2008/06/13/should-i-delte-that-file-from-my-virus-valut-faq-avg-80/

Thank you for everyone's advice.

Yes, I am using Mozilla version. I still get 2 files when I download from the AVG website (via CNET's). Even when I tried to download AVAST, I still got 2 files.

I'll try to restore b4 I can the problem. I don't think I can restore AVG back to when I had version 7.5 though.

I tried to restore to when I uninstalled AVG 7.5 (~May23, 2008) but I received a message that says that the restoration was not possible. Doesn't that defeat the purpose of a "restore" if they won't let me go back to when I uninstalled 7.5?

Soooooooooo, I guess I should try to restore to a more recent checkpoint.

I restored to a more recent point (july 3rd). Windows Security Center says my virus protection is off. There is an AVG 8 icon on my desktop. Double clicked and try to open AVG but nothing happens. I downloaded AVG again and still get 2 files.

I'll check the Mozilla version 3 issue but I'm getting worried.

AVG 8 is in the "add/remove program". Tried to remove him but got following:

---------------------------------------
Installation failed!

(the following was found in "Details"

Installer initialization failed due to following error:
Error: @AvgErrorCode_0x0253 %FILE% = "C:\Program Files\AVG\AVG8"
@AvgErrorCode_0x0020

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I was able to download AVG** (which prompts me to setup AVG). However, what should I do with the AVG (above error) in the Add/Program section. Can I just setup AVG even though the AVG 8 is in Add/Program section?

**I had to select "DownThemAll!" instead of "Save File", I was able to download AVG. I had no idea bc I never had any problems before when I only clicked "Save File").

(46.13MB)

http://www.download.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html

The same download at FileHippo:

AVG Free Edition 8.0.138
Grisoft Inc - 46.13MB (Freeware)

http://www.filehippo.com/download_avg_antivirus/

I believe you need to re-download AVG. When you have a good download you should have only 1 file, not any PART Files.

Robert

First, try to remove AVG in SAFEMODE

How To Start In 'Safe Mode'

Restart the computer, pressing the F8 key once per second, till it loads a selection screen. Use the up and down arrows to select "Safe Mode", press enter, and the computer will load into a safe mode. It looks like a normal screen but with Safe Mode in each of the four corners.

When youre done, restart the machine and it will boot normally.

The link you posted was to remove the entry in the registry. Before you do anything in the registry ..... BACK UP!!!

Backing up the XP Registry -

http://windowsxp.mvps.org/registry.htm


You have FIRST to REMOVE AVG 8 and clean up everything before you can install it again !

Do you have CCleaner? What you also could try is.......

Open CCleaner > go to: Tools > look for AVG8 - highlight it and click on run uninstaller

Does it work?

I installed the new version without any problems whatsoever & it works great. But one of your comments indicates that you are probably OK too, except that something happened during the update download. While you are downloading a file, there are always two files created: one says "part" and the other is the file itself. When the download completes, the one that says "part" disappears and the file is now completely downloaded. If you still saw both files after the download, then the download did not complete successfully - when you click on the file, it doesn't work because it isn't fully downloaded, but further update attempts will fail because AVG thinks you have already done. I think all you have to do is to, instead of using the "update" feature, simply go to the AVG website and manually download the file - do NOT use the update feature. Almost sure that will work

Hi I had some similar problems with AVG 8 but I have battled past them and I now swear by it I have dumped all my other spyware as with its dual roll AV and AS I find im covered I did have the latest spybot but they kept clashing so spybot went as AVG 8 was finding stuff that spybot was missing and avg 8 does it every day on auto so senior moments are no longer a worry
I have found that the only safe place to get AVG 8 is from Grisoft under the partners download link there is a small line of text that allows you to download direct from AVG that gives you the most up to date version and I find it only takes one update on install I did find that on other sites there was an error in the file as to the failure to update I agree a clean install will help

On two occasions I've had Resident Shield go inactive. It came up as a warning. In both cases I rebooted my system and that cured the problem.

AVG runs automatically during the night at the time I set for this, and it automatically updates. No requirement from me at all to do any of this manually.

I dumped Spybot some time back due to the problems it created were worse than what it caught. Ditto for Glary Utilities.

Thank you for everyone's time and advice.

I didn't have to restore (even though I tried it 3 or 4 times) my computer. AVG is working fine. I have to make sure I click DownThemAll instead of "Save File"

Every day AVG says update needs restart. I restart the computer and it still says the same thing and that you may not be protected. I don't know what to do. I have restarted several times and it still won't update.

why don't you:

Support for Windows 2000, XP, and Vista

Please download Malwarebytes Anti-Malware or alternate download link

* Make sure you are connected to the Internet.
* Double-click on Download_mbam-setup.exe to install the application.
* When the installation begins, follow the prompts and do not make any changes to default settings.
* When installation has finished, make sure you leave both of these checked:
* - Update Malwarebytes' Anti-Malware
* - Launch Malwarebytes' Anti-Malware
* Then click Finish.
* MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
* If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

* On the Scanner tab:
* - Make sure the "Perform Quick Acan" option is selected.
* - Then click on the Scan button.
* The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
* The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
* When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
* Click OK to close the message box and continue with the removal process.
* Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

* -- Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

**If you encounter this message:"c:\program files\malwarebytes' Anti-Malware\mbamext.dll Unable to register the dll/ocx: RegSvr32 failed with exit code 0x5" Click on ignore mbamext.dll



Download and scan with SUPERAntiSpyware Free for Home Users

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):

Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.

* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".

What did they find?