Spyware, viruses, & security forum: Norton Antivirus Disabled by Trojan?

by: cad_ May 3, 2006 4:47 AM PDT

Like this

0 people like this thread

Staff pick

Norton Antivirus Disabled by Trojan?

by cad_ - 5/3/06 4:47 AM

Hi. I use Windows XP. My computer got hit yesterday with the Download.Trojan. I had several Internet Explorer 6 windows open so I'm not sure which site it came from. But it must have been one site I hadn't visited in about a year or so. The trojan was trying to download something. I refused and then the Norton Antivirus 2004 warnings started appearing. It could not access some files. The PC crashed and I rebooted. It froze from startup and complained about a system failure. I rebooted again and same thing happened.

A few hours later I turned it on again. Windows loaded. Ran Norton and it found nothing but the usual spyware. No trojan.

Today I looked at the log and found the trojan's name. I followed the instructions in the Symantec page to delete all offline content in IE. I had seen in Norton's log that all the trojan files were in my user profile only. So I cleared it.

The only problem I notice now is Norton is always disabled after each boot. Meaning I restart Windows after making sure Norton is enabled, yet when it starts up, the program's icon in the system tray has an X mark. Is the trojan disabling it? Or was it damaged when it tried to intercept the trojan?

How can I be sure I've gotten rid of this thing?

Also, there's something wrong with my Samsung DVD drive. It renders all my CD-RWs unrewritable after one use. It reports that they are all full. This has happened 3 times today. Did it get infected with a virus?

Thanks for your help!

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close