Spyware, viruses, & security forum: Virus disabled Windows - Need to get files off hard drive

by: masb_01 January 4, 2006 7:25 PM PST

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Virus disabled Windows - Need to get files off hard drive

by masb_01 - 1/4/06 7:25 PM

I am running Windows XP Pro on a Dell Dimension 4500 and suffered a spyware/virus attack. We have Norton Antivirus protection but it was disabled. (?!?) On the surface it appeared to be a spyware attack but behind the scenes, a Trojan dialer was taking over the phone line. The only alert was an added toolbar in IE that directed us to Stopzilla Anti-Spyware software. I ran Spybot and cleaned up many files but as I started to load Norton Antivirus, it crashed and something strange happened to the operating system. I can log on and see my desktop but all the icons (except IE) were replaced by a generic Windows page icon AND NOTHING RUNS (except IE). Windows is not recognizing EXE files but I can use the internet, cut, paste and print. Some programs, such as ewido (which identified the Trojan viruses), Spy Sweeper and HiJackThis, do work (magically?). They each identified and claimed to remove many malicious files but Windows is still not working. I would reinstall Windows but have some files (without backups) I'd really like to keep and none of the programs which copy from the hard drive will function (Windows Explorer, My Computer & Roxio). The files are all still there and I can view some of the directory but can't copy or move files. Any suggestions?

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