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Office & productivity software forum: Shortcuts keep disappearing etx.

by: drlaura February 8, 2005 6:58 PM PST

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Shortcuts keep disappearing etx.

by drlaura - 2/8/05 6:58 PM

Two bizarre problems with Outlook 2003: every couple of days, my shortcuts (the old "favorites" option) and their group headings disappear, never to return. The program defaults to two shortcuts: Outlook today; and Microsoft Office Online. How to correct? I am using Mozilla Firefox; did not change any preferences and this never happened with IE; also use Zonealarm, AVG antivirus, and the new Beta MS spyware program (this problem existed before I downloaded MS antispyware). Second problem: outlook address book will show email addresses I put in Contacts, but does not alphabetize them! What to do? Thanks, Laura


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re-sort Address Book in Outlook 2003

by leedef - 2/23/05 12:22 PM

In Reply to: Shortcuts keep disappearing etx. by drlaura

To re-sort Address Book in Outlook 2003...

1. Start Outlook.

2. On the Tools menu, click "E-mail accounts".

3. Click "View or change existing directories or address books", and then
click Next.

4. Click "Outlook Address Book", and then click "Change".

5. Under Outlook Address Books, click the address book for which you want
to change the contact display format . For example, click Contacts:
Personal Folders or Contacts: Mailbox Mailbox name, and then click "File
As (Smith, John)".

6. Click "Close", and then click "Finish".

7. YOU MUST QUIT and then Restart Outlook for change to take effect.


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Outlook 2003 shortcuts disappear

by LauraB - 3/9/05 10:44 AM

In Reply to: Shortcuts keep disappearing etx. by drlaura

I had this problem today. Turns out the group name I used was "Project/ITSR". Seems that the forward slash causes confusion since it's also part of an XML tag. (The shortcut config is stored in outlook.xml.) As long as I don't use a forward slash in a group name, all shortcuts stick.


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no slashes in shortcuts

by drlaura - 3/9/05 6:51 PM

In Reply to: Outlook 2003 shortcuts disappear by LauraB

Dear laurab,
I actually don't use slashes...just group names, and shortcut names...and they still disappear! Any ideas??
Thanx,
drlaura


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XP (the OS?)

by R. Proffitt Moderator - 3/9/05 7:18 PM

In Reply to: no slashes in shortcuts by drlaura

Is that Desktop Cleanup enabled?

Bob


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I have this problem as well

by mbroderick - 4/20/05 8:08 AM

In Reply to: no slashes in shortcuts by drlaura

I am also experiencing the same problem with the disappearing shortcuts. I am not using anything but alpha charecters in my names.


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