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Office & productivity software forum: Outlook 2007 problem

by: dblois April 22, 2011 12:32 PM PDT

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Outlook 2007 problem

by dblois - 4/22/11 12:32 PM

While I am running Outlook 2007 (OS=Windows XP), a message box appears in the middle of my screen saying "An application is requesting access to a Protected item." It asks for a password and to click okay. I can click on "details" and find the path and file name for which access is being requested, in this instance Outlook. I have been running Office 2007 for quite some time and this occurrence has just been recently.

If I click on "cancel" the box disappears for a while before returning. In the meantime, Outlook runs just fine.

Any idea what might be causing this problem?


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Re: Outlook message

by Kees_B Moderator - 4/23/11 8:47 AM

In Reply to: Outlook 2007 problem by dblois

Look if http://www.google.com/search?q=Outlook+%22An+application+is+requesting+access+to+a+Protected+item.%22 gives any clues.

Kees


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Outlook message

by dblois - 4/23/11 1:17 PM

In Reply to: Re: Outlook message by Kees_B Moderator

Thanks for the tip. I think this fixed the problem. It apparently was caused by the sync between Outlook Calendar and Gmail Calendar.


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Thanks for telling.

by Kees_B Moderator - 4/23/11 1:19 PM

In Reply to: Outlook message by dblois

What exactly did you do to prevent the message from popping up?

Kees


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password

by dblois - 4/25/11 8:51 AM

In Reply to: Re: Outlook message by Kees_B Moderator

Follow the link in the first reply, turn on 2-step verification in gmail and generate a password. Once you have the password, copy it down and the next time the popup message appears requesting a password, enter the one you generated in Google mail.


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