Office & productivity software forum: Office Outlook shuts down

If Outlook has any add-ins installed, try disabling them. That includes an Avast email scanner add-in if there is one.

Outlook > Tools > Options > Other tab > Advanced Options button

But if the problem is the Avast email scanner you will need to take extra care with incoming and outgoing emails, as they will not be scanned.

Mark

but like you I would be concerned about the lack of email protection, especially for incoming emails.

I'm surprised. I am sure that Avast's email scanning component is a standard feature of their anti-virus, and I have not heard of problems with it before.

You may want to head over to these forum's Spyware, viruses and security forum and see if they can help. You can mention this discussion if you like and include a link to your first post, (right click the "Permalink" option and copy/paste the link).

But the other options you could consider are;

1] "Repair" Outlook. Help > Detect and Repair, but this may need an Office CD. Also, I would backup all emails and contact lists before doing anything, just in case.
More on that here; http://support.microsoft.com/kb/291957
Allow that add-on to be used again.

2] Uninstall Avast, (they may have a 'removal tool' on their web site). Reboot the computer, then reinstall and allow the add-on to be installed.

Good luck with whatever you choose.

Mark

If Outlook crashes or misbehaves in another way, the most likely causes are:
1. Some add-in. See post above from Mark on how to manage those.
2. A bad data or settings file. Those are all user specific. So switching to a new Windows account helps in such cases (if only for diagnostic purposes).

Outlook out of the box, without add-ons in a virgin Windows account, hardly ever gives problems.

Kees