Windows 2000/NT forum: Update reboot problems - W2K Server

by: deilenberger August 14, 2008 12:22 PM PDT

Like this

0 people like this thread

Staff pick

Update reboot problems - W2K Server

by deilenberger - 8/14/08 12:22 PM

I have two Compaq/HP-Proliant 360 servers. Both servers fail to complete a reboot when Microsoft pushes down updates that require a reboot.

The reboot fails on the screen "Shutting down system" - and the systems keep working, and can be accessed (slowly) by my users. The keyboard does nothing at the servers - I can't bring up Task Manager to try to complete the roboot that way.

I have several other servers with about the same configuration that reboot fine by themselves.

The only "foreign" (not part of the OS and not part of the HP package that comes with the servers) that is common to these servers and not on any other servers is GOTOMYPC... a remote access tool. I've contacted GoToMyPC's technical support and they can't find any references to it causing this problem. They suggested contacting MS support (HA!) Unfortunately - I can't really try running them without GoToMyPC - since these are production servers that I need to use G2MyPC to access when I'm on the road. I also can't reboot them for diagnostics in-hours and the boss limited my out-of-hours work.

I'm stumped - any one have any ideas. NO error messages are logged. I've tried using remote management and going in and stopping the GoToMyPC service - and the reboot still doesn't continue.

Help! Please..

Forum Icon Legend

  • UnreadUnread
  • ReadRead
  • Locked threadLocked thread
  •   
  •   
  •   
  •   
  •   
  •   
  •   
  • ModeratorModerator
  • CNET StaffCNET Staff
  • Samsung StaffSamsung Staff
  • Norton Authorized Support TeamNorton Authorized Support Team
  • AVG StaffAVG Staff
  • avast! Staffavast! Staff
  • Webroot Support TeamWebroot Support Team
  • Acer Customer Experience TeamAcer Customer Experience Team
  • Windows Outreach TeamWindows Outreach Team
  • DISH staffDISH staff
  • Dell StaffDell Staff
  • Intel StaffIntel Staff
  • QuestionQuestion
  • Resolved questionResolved question
  • General discussionGeneral discussion
  • TipTip
  • Alert or warningAlert or warning
  • PraisePraise
  • RantRant

You are e-mailing the following post: Post Subject

Your e-mail address is used only to let the recipient know who sent the e-mail and in case of transmission error. Neither your address nor the recipient's address will be used for any other purpose.

Sorry, there was a problem emailing this post. Please try again.

Submit Email Cancel

Thank you. Sent email to

Close

Thank you. Sent email to

Close

You are reporting the following post: Post Subject

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Offensive: Sexually explicit or offensive language

Spam: Advertisements or commercial links

Disruptive posting: Flaming or offending other users

Illegal activities: Promote cracked software, or other illegal content

Sorry, there was a problem submitting your post. Please try again.

Submit Report Cancel

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

Your message has been submitted and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.

Close

You are posting a reply to: Post Subject

The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to the CNET Forums policies for details. All submitted content is subject to CBS Interactive Site Terms of Use.

You are currently tracking this discussion. Click here to manage your tracked discussions.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Submit Reply Preview Cancel

Thank you, , your post has been submitted and will appear on our site shortly.

Close