Answer Best answer as chosen by user pinonhillsbilly
It's a scam
It's a scam. Microsoft doesn't contact people unless they contact Microsoft first. These places will often have you do some bogus thing like try and ping some IP address configured to drop ping requests and then claim that indicates some kind of issue with your computer. Or sometimes they have you look at the event viewer, show you some harmless warning messages, and again claim it indicates some kind of problem with your computer.
The usual scenario is they go through a bunch of useless steps to fix non-existent problems then demand $40 or something as payment. If you refuse, they install a password on your computer to lock you out.
Some of the more amusing ways I've seen people say of getting these people to stop is when they call you immediately ask them in a very firm and threatening tone how they got this number, since it's a secure line at the Pentagon and the connection is being traced as you speak. By most accounts, the people can't hang up fast enough and never call back.
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