by Willy - 6/10/13 12:55 AM
In Reply to: Model # by xMikox
A typical factory recovery/restore will return the laptop to day-1, when brought new. You will still need to get any newer drivers and also the MS updates to complete the restore. It will format and thus delete the current install. I strongly suggest you visit the HP support website and review the restore/recovery process. Doing all this will be a clean slate as it were. I also recommend you do a proper back-up using the HP instructions, "if" still available to that laptop as that was an 1-time deal to create the back-up and/or recovery discs. If you don't have these discs, then you better have the 2nd partition on the HD where it resides. That should all be explained to access and start the recovery process. Just be aware of any prompts, because you don't want to totally wipe the "whole HD" just the "C" drive, because the "D" drive the 2nd partition has your HP recovery s/w there. Either that or the discs, so be sure if you have it. Hopefully, doing all this will resolve your current problem and it probably needs to be done anyways because you want to make it your laptop now. Again, the HP restore/recovery process will explain what needs to be done and expected results. Below is a link to HP support:
Will this resolve your current problem, it should. Provided you have no real h/w fault. Any s/w or corruption can be recovered doing the restore/recovery. Just be sure to finish that and then do MS updates and get latest drivers or at least check the status within device manager. from your previous post don't confuse the restore feature of the OS with recovery/restore as in reloading the OS. The other is returning to a "restore point" which isn't the same fully reloading the OS. Plus, it seems that didn't work anyways.
Last, I certainly hope you use some anti-virus s/w whether it be free or you pay for it. if you pay for it, it's really worth the cost and effort. A good freebie i use is Avast free. If you haven't already, get it to scan your laptop after installing and allow it to do a "boot scan" when it requests it. This all takes time but you may want to do this before anything else if you're infected or malware problem. If you don't have a AV pgm., then get this or another should you actually do a restore/recovery of your laptop for use later.
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