Computer help forum: IT professionals and computer repair techs!! question for yo

by: acerts04 April 26, 2013 9:54 PM PDT

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IT professionals and computer repair techs!! question for yo

by acerts04 - 4/26/13 9:54 PM

hey everyone, i have a question for when repairing a computer for a customer. i am young and plan to be in the IT field after finishing school. i repair computers for family members and friends alot, a couple of times i have had to do restores and clean installs of windows etc. my question to you guys are if a customer needs a clean install of their OS do you use a spare windows cd that you have? or does the customer need to bring you their OS cd from their OEM? for example i have a windows 7 cd i had to get from dell to do a clean install on my cousins dell laptop, would i be able to use that same cd on another persons pc if they needed a clean install and were running windows 7 64bit and if it asked for a key, just use their windows product key on their computer? or would that not work. what do you computer repair techs do? i am interested in learning as much as i can so any input is greatly appreciated!!!



thanks everyone

alex

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