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Computer help forum: Problem with new Asus K75VJ Laptop

by: viska953 March 7, 2013 2:59 AM PST

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Problem with new Asus K75VJ Laptop

by viska953 - 3/7/13 2:59 AM

Hello.
I bought a new Asus laptop about 3 months ago, and I have been having issues with it for about 2 months.

The problems I am encountering are random freezes in programs, programs and folders not responding, the computers sound randomly shutting off, Windows errors when shutting off and updating, sound popping and crackling and freezing for a few seconds, slow response when right clicking folders and files.

What could this be?

Its a Windows 8 computer.


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Re: problems with new laptop

by Kees_B Moderator - 3/7/13 3:14 AM

In Reply to: Problem with new Asus K75VJ Laptop by viska953

It isn't a new laptop, it's a 3 months old laptop.

Let's keep it simple: it's either a hardware issue or a software issue. To find out which of the two, you do a system recovery back to factory conditions. The exact procedure is dependent on the manufacturer, so you might have to look in the user manual how to do that. But most likely it means just booting from the recovery disks you made or from the recovery partition. This will make your laptop really new, like it was when you bought it.
Be sure you have a backup of everything you don't want to lose!

If it's OK now, you're done. But you should take some care to not install as many bad softwares as you apparently did 2 months ago.

Kees


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Review what's installed

by Willy - 3/7/13 6:29 AM

In Reply to: Problem with new Asus K75VJ Laptop by viska953

You had a new toy and you probably loaded this or that, so check to see what really isn't needed. I have no clue to what's loaded via s/w what your use is. If you simply don't use or gotten nothing from some s/w installed, delete or uninstall it, period. If your "apps" are numerous, reduce the number these ALL take resources from the PC. Further, any app should be serious reconsidered again not only for use but any nefarious use the maker has inputted into the s/w, because many times it's tracking your usage, so check online what if anything is known about any app or pgm.. Next, you have limited resources, if your Win8 PC can have added ram, install it.

Check online or the maker's support website to check what other users have experienced. Sometimes, a popular laptop/netbook just doesn't cut it. It's either bad manufacture or released w/o proper consideration for "heat stress" which is a killer and/or drag on operations. Make darn sure, you use the laptop on a hard surface, blocked cooling vents, etc.. isn't good.

tada -----Willy happy


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Remove programs from the startup group

by glb613 - 3/7/13 6:42 AM

In Reply to: Problem with new Asus K75VJ Laptop by viska953

Most programs put themselves into the start up group during the installation process. They run in the background every time your computer starts draining resources. I find using CCleaner to be the easiest way to disable or remove them.


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