Computer help forum: Downloaded Virus from This Site?

What often happens, is people get careless and just blindly click the "next" button during installs, and don't see that in an effort to generate a little cash, some kind of search toolbar or whatever else has been tossed into the installer. Unless you specifically opt not to install it, it will be installed along with the program you intended to install. So make sure going forward that you are careful to watch for these things.

I know this site is not developing the software, but it's a portal for downloads. The link that I clicked on to get hjsplit is still out there, ready for anyone to download. Ready for the next potential victim. Right now I just need help in resolving this from anyone that can help.

But I see so little about the computer that I can't dismiss that's it's something heat related. Does it run a LiveOS off of CD/USB OK? Google LiveCD List for a list.

Here's grif's list -> http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5099421

Bob

Tell me about using canned air on the vents.

I don't write more about that since your answer determines what I write next.

-> At the link to Grif's scans, the output of RKILL is always interesting. I'd like to see that.

Hang in there. Maybe we can avoid the reload.
Bob

Then the possibility that there is some heat issue just went up a lot. Read http://forums.cnet.com/7723-6122_102-569818/getting-ready-to/?tag=contentBody;threadListing where another member dives in and succeeds in getting their machine cleaned up.

The output of RKILL is still something I'd like to see.
Bob

Rkill 2.4.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 03/04/2013 12:57:43 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* Advanced Explorer Setting Removed: HideIcons [HKCU]
* Explorer Policy Removed: NoActiveDesktopChanges [HKLM]

Backup Registry file created at:
C:\Users\BestBuy\Desktop\rkill\rkill-03-04-2013-12-57-48.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Firewall Disabled

[HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = dword:00000000

Checking Windows Service Integrity:

* Windows Management Instrumentation (Winmgmt) is not Running.
Startup Type set to: Automatic

* Windows Update (wuauserv) is not Running.
Startup Type set to: Automatic (Delayed Start)

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 03/04/2013 12:58:09 PM
Execution time: 0 hours(s), 0 minute(s), and 26 seconds(s)

The Super Anti Spyware found 347 threats, which I'm not surprised at because I've never ran one on this computer, even though I probably should have. All of those were removed.

I tried your simple test, and unless it's takes a very long time to create the desktop of the new user account, that's not working. The computer freezes up while trying to create the account. It says it's preparing the desktop, but the mouse pointer is in constant rotation freeze. I've tried it 2 times. The only message I do get when trying to create this new account is that Windows Media Player is having trouble registering.

During all of these operations, the computer freezes up constantly. I've had to restart is no less than 10 times because anything can make it freeze up. For example, just going into the control panel. So this is not just about the browser. In fact, the browser is better now than before. I did blow it out,not with a can but with a shop vac.

So at this point malwarebytes has supposedly did everything and all the spybot stuff is deleted using those tools. And a new user account can't be created because doesn't have the firepower to get much of anything done without freezing up.

What is your analysis now? And thank you for your advice.

Thanks for the advice. I don't know what things to try so I'll take any advice I can get. What I have done so far is as technical as I have ever gotten.

What if the hard drive says it has errors? Does it give me the option to fix them with the simple press of a key.

I did go ahead and order an additional 4 Gig of Ram last night just to be on the safe side. I honestly didn't realize it only had 4 Gig until this happened. I probably would have installed it a long time ago.

Also, another poster said press F11 contstantly to get the system to restore, but that didn't work. Does anyone else know how to get this computer to restore without the disk?

You have a lot of work to do in order to figure this out. I don't have a clear answer about the canned air so I wonder if you are like most that want it to be a setting or infection and don't want to do the maintenance. That's OK but the symptom is consistent with all three issues.

Bob

Heat of course can do it as well but , if you blew air through the fans. And the fans are working. You should be ok. There's always re-applying thermal paste. But that operation, would be expensive (professional IT labor), to the point of not being worth it. Generally, not a DYI job.

Everyone, I was finally able to access the recovery through safe mode, and I was able to restore back to 7 days ago.

The computer is in fact, acting like it was 7 days ago. Translated.............there are still some minor freeze ups that I was never concerned about before. I guess all things came together over the weekend to create a perfect storm.

It's obvious that I need to do some things to help out. In other words, maintenance I was not doing before. The additional RAM should help out as well.