Computer help forum: The best remote tech support company to sign up with?

Thank you very much for everyone's input.
The problem is that I am not very technical. My computer is no longer under the warranty.
One year I've signed up for technical support with the Gateway (my computer manufacturer) and it was a rather bad experience. Their technicians were not trained well enough to be able to handle the support.
Then, accidentally, I came across a start up from LA, by the name of Cyber Defender. At first they were good, but as company grew they started hiring more and more people and once in a while some of them didn't quite know what they were doing...
About 6 months ago apparently they were bought out by the US Tech Support Internet Security from North Carolina, but forgot to notify the customer base of a change over...
I am still under the contract with them for one more year, but am not sure of what to expect in terms of the service quality and the price to renew the contract when the time comes.
I guess I just wanted to be more prepared if a decision needs to be made as to which company should I consider as an alternative for this type of service, because technically I cannot handle computer support myself.

This is more or less the background behind the initial question I have posted.
I would be very grateful for any advice any of you can give me

I'd like to find a trustworthy company that does nothing else, but provides a Technical Support for an annual fee. This company would have a well trained force of guru-technicians capable to resolve all sorts of computer problems for the customer and give you a step-by-step "how to" with different programs in your possession. Of course, they also need to be held accountable for what they do.
But, I do appreciate the offer!

Sorry, I didn't finish my previous response to this post.
I guess what I am still looking for, are some recommendations in selecting this sort of company from any of the readers of this forum...
Thanking you in advance!
jeb19046