T60 IBM freezing - CNET Computer help Forums

Answer Best answer as chosen by user johnT60-IBM

Here're some things to check

by wpgwpg - 1/16/13 9:37 AM

In Reply to: T60 IBM freezing by johnT60-IBM

It sounds like you could have a virus or other malware. Get your antivirus program up to date and boot into Safe Mode. Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode. To get into Safe Mode when you first power up, hit F8 about once a second until you get the menu and select Safe Mode. Then run a full system scan.
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Microsoft has suggestions and offerings at
http://windows.microsoft.com/en-US/windows7/how-do-I-remove-a-computer-virus
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MS forum moderator Keith has some suggestions along this line at
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3
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If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem. To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore. Click the box that says Show more restore points.
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You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
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Finally if all else fails, you can check the rather cryptic system event log. To do that click Start -> Control Panel -> Administrative Tools -> Event Viewer. Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.
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When you get your system back in good working order, I urge you to back your system up to an external hard drive and make regular periodic updates to it.
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I hope this helps. Good luck.

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reply to wpgwpg

by johnT60-IBM - 1/17/13 4:16 AM

In Reply to: Here're some things to check by wpgwpg

Hi and thanks for your reply and suggestions.

- I picked up and started using the computer since last month, and since that time it has been freezing on occasions, so this problem is not something that has suddenly appeared, but it has been doing that since i started using it.
- I have already checked for any malware antivirus etc. I have ESET NOD32 antivirus and also Spybot search & destroy. No virus/malware etc was found by either programs.
- I will check for any corrupted system files as you suggested.

- I ran event viewer/application as you suggested and is giving me a red error on these items:
(1) Bonjour service (what is that?) I went to control panel/uninstall programs but i did not find any such program.
(2) crypt32
(3) Application hung
(4) Esent
(5) Windows search service

- Also on event viewer/system is giving me a yellow warning on:
(1) Disk.

By the way my hard disk is not full, I have about 9 GB left, and i recently did a clean-up and a defrag with no problem.

I will check for any corrupted files like you suggested. Any new suggestrions on the new info i have provided ?

Thanks again for your help

John

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