Computer help forum: Non-system disk, disk error?

The error you indicated usually always indicates that whatever boot device it is set in the BIOS to boot from isn't present.

I would suggest accessing the BIOS and seeing if the hard drive is "seen" by the BIOS and also to ensure that the boot order has the hard drive as the first or second boot device (second if you have the CD or DVD set as the First device).

If already set to boot from the hard drive but the hard drive doesn't show as being present open the case and see if the data and power cables are properly connected to both the drives and the motherboard. Quite often the cables can come unattached during shipping.

It never booted to my knowledge.
I will try this as the case seems loose.
Thanks!!

It does have a warranty and I was given the option to return, but only if I got a claim number from JoySystems. At this point, given all the times I've tried to call, it doesn't seem like JoySystems will give me any sort of answer, much less any claim number. That's why I came here to try to see if I could get it to work. However if I can't I will most likely just strongarm tigerdirect.

Call the credit card company and dispute the charge because the unit is DOA.
Bob

I thought of that, but it just seemed silly to have to go through all that when it was supposed to come ready to use with the operating system out of the box.
I do need it for school/work so I guess I'm willing to try. Thanks!

The CD tray is stuck and won't open at all.
Since it is first in the boot order, could it be this?
I don't think this makes much sense, but it can't hurt to ask.

Yes it could! There should be a tiny hole on the front of the CD tray, straighten a heavy paper clip and firmly push the end of the paper clip into the hole. You may have to push rather hard, the drive will be pushed back, raise up and open.

Good luck.

You shouldn't have to deal with all these problems. The plain fact if the Joy people don't return calls, etc. then make issue. If you need to contact your state Atty. General to get things going. The BBB is another choice. What is happening, very likely is they're dragging their feet and hoping you give-up or exceed the warranty period with no recourse. Don't even settle for a fix, just get the $ back. If it never worked, anything you possibility do is going to lead to costs to you. Get out of this loop, demand $ back. Now, you know why TD has customer problems and continues. -----Willy

In the first response to your post Edward said "The error you indicated usually always indicates that whatever boot device it is set in the BIOS to boot from isn't present."

Is the CD/DVD player even plugged into the mobo? Have you opened the case and checked the connections?

?

They didn't send install any operating system on the computer. That was the basic problem.
I took it to a computer repair store to make sure that's what it was and sure enough, no operating system. AND a broken CD tray.
Thank you everybody!!
Both tigerdirect and JoySystems will be hearing from me.

Glad you got it solved!