How is that misleading exactly? Seriously.
What I can glean so far from your comments is the following:
- You had a power related issue with your Dell laptop
- The error message said the AC adapter wasn't recognized
- You called Dell support who (correctly) told you to get another AC adapter
- The replacement AC adapter didn't resolve the issue
- Someone told you to get a new battery
- You decided to go ahead and buy a new battery, which then also failed to resolve the issue
- You were told that the issue then must be the motherboard
So, I'll grant that the suggestion of a new battery for an issue concerning the AC adapter would be a little odd, but rather than some kind of conspiracy I'm betting it was the oft potent combination of a poorly trained call center rep and the language barrier.
We are the ones to blame for the sorry state of tech support these days. We keep demanding lower prices, and better features,so if the company is going to make a profit, something has to give somewhere. If you, and maybe 50,000 of your closest friends would all be willing to pay 50-100% more for every computer you buy, and buy pretty regularly, then Dell might be able to move support back to the US. Or at least be able to increase the training budget for the call center agents. So the next time you buy something based purely on price, consider the implications of that. That is EXACTLY why manufacturing jobs have all been shipped to places like China and Viet Nam. People like you, and me, and millions of others, will choose Product A if it's even just a couple dollars cheaper than Product B. I'm hardly some "let businesses do whatever they want" style conservative, but I recognize the need for a company to make a profit to remain in business. So if revenues go down because of lower prices, you need to make that up somewhere else, and quite often it's on the back end with manufacturing.
Still, if you think you have a case, talk to a lawyer. You could try filing a lawsuit, then have the court grant you subpoena powers, giving you access to all of Dell's internal documents and correspondence. However, my guess is any lawyer who takes their profession seriously, will tell you that you have nothing even close to resembling a case. That pretty much any judge would throw the case out, but probably not before berating you and your lawyer for filing such a frivolous lawsuit.
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