Computer help forum: Browser Redirects

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Answer Best answer as chosen by user monica 211

Try This

by gysgtusmc74 - 11/16/12 6:17 PM

In Reply to: Browser Redirects by monica 211

Go to www.malwarebytes.org and download their free(not the pro version which costs) scanner and run a full system scan. A virus usually causes the problem you are describing and Norton may have missed finding it. Don't panic that Norton might have missed something. That can happen as no single anti-virus product works 100% of the time. Let malwarebytes scan and when it finishes it will show if it found anything. Just select the remove all found objects and reboot your computer. If nothing is found by malwarebytes then hopefully someone else on this site can offer better advice. Wish you well.

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Thanks

by monica 211 - 11/17/12 5:33 PM

In Reply to: Try This by gysgtusmc74

I did download the malwarebytes' and there was nothing malicious on the scan. Thanks for your help.

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Please Try This

by gysgtusmc74 - 11/17/12 6:09 PM

In Reply to: Thanks by monica 211

Monica......another good virus scanner is SuperAntiSpyware...here is the link....http://www.superantispyware.com/.....download the free version and see if it can dislodge any hidden viruses

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Super Antispyware

by monica 211 - 11/24/12 3:32 PM

In Reply to: Please Try This by gysgtusmc74

I did run this and it did find something... but I still have the problem; so went to the next helpful person.

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Answer Best answer as chosen by user monica 211

Also...

by mchainmchain - 11/17/12 11:15 PM

In Reply to: Browser Redirects by monica 211

Try this by Grif: http://forums.cnet.com/7726-6132_102-5098912.html

Also look into your router or dsl or cable modem for settings changes within it that can result in re-directs, especially after your computer scans as clean.

You should have a strong password set within, as well as an admin name you choose and create.

If that is not the case, come back here for more help if the admin password and name have never been changed by you, and are still the default ones provided by the vendor of your device.

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Thank you to all.

by monica 211 - 11/18/12 3:33 PM

In Reply to: Also... by mchainmchain

I will try all your suggestions. Thanks so much

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Answer Best answer as chosen by user monica 211

These Seem To Work Well With Browser Redirects

by Grif Thomas - 11/19/12 10:05 AM

In Reply to: Browser Redirects by monica 211

Since you've already mentioned using Malwarebytes, please keep it on your computer for use later.. Once that's done, then download the rkill program below and run it..

After downloading or transferring it to the problem machine, run it
to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as Admin. You only need to get one of them to run, not all of them.

Rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.exe

Rkill.com
http://download.bleepingcomputer.com/grinler/rkill.com

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install Malwarebytes again, then download and run the Hitman Pro scanner from the link below:

Hitman Pro 3.6

Next, download TDSSKiller and follow the guide to use the tool:
http://support.kaspersky.com/viruses/solutions?qid=208280684

Restart the computer and see if things work correctly again.
____________

And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
__________________

Hope this helps.

Grif

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These Seem To Work Well With Browser Redirects

by monica 211 - 11/24/12 3:36 PM

In Reply to: These Seem To Work Well With Browser Redirects by Grif Thomas

Hi, I tried most of your suggestions; the rkill, Maywarebytes, hitman pro.
The reason I said some it that as I was downloading the hitman I wasn;t sure of the 32or 64.

And I used Google, so if I cannot connect to the Internet, how would I do that?

Thanks so much for your help

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These Seem To Work Well With Browser Redirects

by monica 211 - 11/25/12 1:24 PM

In Reply to: These Seem To Work Well With Browser Redirects by Grif Thomas

Hi Grif,

I found out I have the 32 bit Vista; but my IE is not my default browser. And since I do not use it; I have an older version. Should I update to IE 9? Thanks so much for your help.

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If You're Not Using IE, Then Updating Is Up To You

by Grif Thomas - 11/26/12 7:35 PM

In Reply to: These Seem To Work Well With Browser Redirects by monica 211

Although IE9 is a little more secure and updating to the newest version is generally recommended, if you're not using it much, it's not going to cure the browser redirects problem..

At this point, if you haven't been helped by scans from the removal tools previously recommended, I'd like to suggest visiting one of the specialized malware removal sites recommended in the links below. They're not a Cnet site, but for virus/malware removal, they generally get the job done. (We've sent a number of members to these sites and success is generally good.) Some of the browser redirect malware can be extremely hard to remove with out experienced help and that's what those folks are for.. You'll need to log on to their site, create a user ID, etc., post your problem and a helper should come along and walk you through the removal.

http://www.bleepingcomputer.com/forums/forum22.html

http://www.spywareinfoforum.com/index.php?s=5028cc67f4e5562d636b9a77c9017749&showforum=18

Hope this helps.

Grif

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