Computer help forum: Intel HD3000 graphics not installing

by: wiscbiz November 5, 2012 7:51 AM PST

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Intel HD3000 graphics not installing

by wiscbiz - 11/5/12 7:51 AM

I have an HP DV7 2630qm I7. It was purchased in Feb. of this year. The main purpose I bought it for was video editing. The first five months I had the computer, I was able to run all video editing and related software problem- free.

I first noticed a problem when I went to render h.264 files and no longer saw the option to render using hardware encoder. This means the sofware no longer recognized the quick sync/ sandy bridge functionality.

I have placed many tech calls to HP, even sent in the laptop for repair where they replaced the processor. This still has not fixed the problem. After asking around, I have been told that the enabling factor for Sandy Bridge is the integrated Intel HD3000 graphics driver. The driver shown on HP website will not install as I get a "not compatible message".

Bottom line is the computer is not working as it should and I can't find anyone anywhere who can figure out what might be wrong. I have uninstalled, reinstalled just about everything, updated bios, you name it. Thoughts?

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