Computer help forum: I cant open any software i have downloaded, please help me

by: alis1n November 1, 2012 11:36 AM PDT

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I cant open any software i have downloaded, please help me

by alis1n - 11/1/12 11:36 AM

Hi,

I have a Compaq Laptop On Vista OS its a few years old, 2009 maybe.

I use Mozilla Firefox browser, however, it force closes frequently and i am not able to update the software. My laptop wont let me open any software that i download... I have tried multiple times. The only other browser i have on the laptop is Internet Explorer, which is continuously non responsive.

I think i may have a lot of viruses on the laptop and since i dont have the installation CD that came with the laptop im not sure if wiping the hard drive will work. I did see "Windows Installer XP/2003" software and "Active@Kill disc - Hard Drive Eraser". on cnet - would that work??

I do have another laptop - Mac and was wondering if i download the software onto it then save onto a USB if i would be able to reinstall windows, that way, onto my Compaq?

If you could please explain to me how to go about wiping the hard drive and then reinstalling windows i would really appreciate it. or if you know of other ways to fix this problem without doing a wipe; please let me know and explain it to me!

Thanks in advance,

Alison

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