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Computer help forum: Need help to solve black screen issue

by: arthuritus October 8, 2012 5:31 AM PDT

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Need help to solve black screen issue

by arthuritus - 10/8/12 5:31 AM

Hello

When I turn my PC on it boots up Ok, but the windows Desktop does not show.
It remains as a black screen.
I get round this by pressing Ctrl+Alt+Delete and remain patient until the screen that gives you the menu choice for Task Manager appears.

I then click on cancel and i get my Windows desktop screen and everything is fine, until I turn my computer off.

I have replaced the power plug and monitor to PC cable and it is just the same.

I have no issues running my anti virus software etc, so do not suspect a virus. I am using Microsoft Security Essentials and have the firewall on.

I am running under Vista.Home Premium SP2. It is a Pentium Dual core 64 bit, 4gig memory PC bought from Mesh. My hard disk is 450gig of which I am using 284 gig.

Rather than me trying to guess what the issue is, I wonder if anybody experienced with this sort of issue, can help me sort the problem.

Many thanks

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Have you tried another user account?

by R. Proffitt Moderator - 10/8/12 8:45 AM

In Reply to: Need help to solve black screen issue by arthuritus

Such things can happen with the classic issue called the "corrupt profile." It's simple to test for as you try another account.
Bob


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New Account.

by arthuritus - 10/8/12 9:44 AM

In Reply to: Have you tried another user account? by R. Proffitt Moderator

I will give that a try and report back how I get on. Thank you.


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New Account Name

by arthuritus - 10/8/12 10:00 AM

In Reply to: Have you tried another user account? by R. Proffitt Moderator

Thank you very much. So simple. I have never come accross that one before. I changed my own account name and it worked.

What actually causes the corruption? Is it a spike in power or something like that?

I have the User Account Control turned off as a techi friend once said to me that it really didn't matter.


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I wish I had better words for this issue.

by R. Proffitt Moderator - 10/8/12 10:10 AM

In Reply to: New Account Name by arthuritus

It's a well known issue and Microsoft's answer after decades is pretty astounding. It basically tells you to create a new account an move over. Cause? Can be some many thousand causes so I can't type them all.
Bob


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