windows XP automatic update shut down my laptop's DVD
by anthwg - 7/25/12 7:36 PM
I have a lenovo thinkpad tablet X61 with Windows XP. The DVD-ROM is in the ultrabase that attaches to base of the laptop. A Windows XP automatic update shutdown the operation of the DVD. The computer says that the driver is installed but that the hardware is not detected. Also, if I connect an external DVD player via a USB port the laptop does not recognize that the hardware exists. The troubleshooting functions do not help. I contacted Lenovo and they said to reinstall XP. I do not want to do this, as I would have to reinstall a lot of software and search for serial numbers, licenses, etc. It would really be a headache. Although the operating system does not recognize the DVD hardware, if I plug in a DVD either through a USB port or the laptop's ultrabase, an icon appears in the lower right hand tool bar saying that the hardware is present - the same as occurs when any device is connected to a USB port, like a flash drive or printer. Also, if I boot the computer with the ultrabase attached, the BIOS recognizes that the DVD is there. But once the laptop is fully booted, the operating system does not find the hardware. How do I fix this problem without reinstalling Windows?