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Computer help forum: How To Stop This

by: moranacus July 22, 2012 11:57 AM PDT

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How To Stop This

by moranacus - 7/22/12 11:57 AM

My new computer is still locking up a few times a week and when I look at the event log it mentions HP Support Assistance Service. I have no HP applications running on start up so why does it make reference to this and how can I stop this.
The lock up problem mainly occurs when I install new software.


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Clarification request: HP

by SoMeAm - 9/21/12 1:50 PM

In Reply to: How To Stop This by moranacus

Hi moranacus,
Were you able to resolve the problem with your unit freezing?
"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"


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It looks like a Service

by MarkFlax Moderator - 7/22/12 12:16 PM

In Reply to: How To Stop This by moranacus

HP Support Assistance Service.

See if there is anything in the Services Console from HP that looks like this. If there is open the Service Properties window and either set the service to manual or disable it.

Mark


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