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Computer help forum: Connection issues. Router, modem or ISP?

by: pugglette May 24, 2012 7:40 PM PDT

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Connection issues. Router, modem or ISP?

by pugglette - 5/24/12 7:40 PM

Kind of long, sorry. Thank you for anyone willing to read/help!

We are having some internet connectivity issues, and since tech support at our friendly ISP knows less than I do, I figured I'd see if someone here could help.

To start, I went out of town a couple weeks ago and my husband had tech support come out when I was gone. I still can't quite get a clear answer from him about what was going on that he felt the need to call them out (I'm usually the household tech support). Everything was working fine when I left. The tech put in a new cable line (said our old one had too many splits) and sold my hubby a new modem (Motorola SURFboard SB6180). At that time, we had a Medialink router (best I could find in our price range, when we bought it in Dec 2011).

When I returned to town, ALL wireless connections were spotty, mostly evident in buffering and lost signal on our TV (we watch everything online, no cable TV here). I hard wired the TV to the router and those issues went away, but none of the other devices were able to connect wirelessly. I figured it was our not so old router so we bought a Netgear n900.

It took me forever to get it set up because the modem kept having to be rebooted. Most of the time, only working when I had the ISP reboot from their end (luckily that's an automated system and I didn't actually have tot talk to anyone). It worked perfectly for exactly one day and now we're back to the same issues. TV works fine hard-wired to the router, our phones work great on 5Ghz, but anything "connected" to the 2.4Ghz is not working out. They show as connected to the network, but not to the internet. Our ISP wants to charge $100 to send and "advanced" tech out to "fix" the issue. Did we just get a bum router? Or is something else to blame here?

What is connected to the network:
2 - Win 7 laptops
1 - Win XP laptop
2 - Smart phones (Android)
1- All-in-one
1- Internet connected TV

Our equipment:
Modem: Motorola SURFboard SB6180 (2 weeks old - don't know if they sold hubby a used one)
Router: Netgear WNDR4500 (n900) (less than 1 week old)

[not so] connected with Cox communications cable internet. (Our package is high enough to handle our usage, so that's not the issue)

Thanks!
Laura


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Something does not sound right.

by R. Proffitt Moderator - 5/24/12 8:22 PM

In Reply to: Connection issues. Router, modem or ISP? by pugglette

If you read http://forums.cnet.com/7723-7589_102-563915/need-advice-on-wireless-router/?messageId=5315008 the router setup is typically simple. I can use most routers as-is with a reset and may change the name and security but that's all of less than 10 minutes.

Something is wrong when it takes more than 20 minutes to setup.

There are folk that have to tweak every setting or do odd things like hide the SSID. I can't help folk that do that.
Bob


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question

by StackyBhai - 5/25/12 3:13 AM

In Reply to: Connection issues. Router, modem or ISP? by pugglette

Your Internet TV works fine right, so it means there is no problem with the Internet connection. have you tried hard wiring your laptop for a while to check if that works on the internet. Because if it works, then there is no issue with the internet or your ISP, if the laptop also works hard wired, then there has to be a issue with the wireless connection because of equipment nothing else. You can hard wire the laptop by just using simply ethernet cable. Let me know if that worksout.


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..

by pugglette - 5/28/12 11:53 AM

In Reply to: question by StackyBhai

Everything that gets hard wired works fine. I think I was just hoping that our brand new, not so cheap, router was not the issue. Is it weird that these are the exact same issues we had with our old router? So, since it's the router, should we trade in our current one for a new one (of the same model), or go for something else. We have the Netgear n900 right now.

Side note:
I got the wireless working again a couple of days ago and it only stopped working today, when I added the printer, and then started working again when I removed it. So, our router can't handle more than 1 wired and 3 wifi connections? Lame.

Thanks for your help


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That could be a big clue

by MarkFlax Moderator - 5/28/12 12:11 PM

In Reply to: .. by pugglette

You said everything works fine until you added the printer when it stopped. It all worked again when you disconnected the printer.

So, router is OK, hard-wired is OK. I bet Bob will know more but I'm suggesting either an IP conflict with the printer and other devices, or the printer setup is incorrect.

I would go back to the printer and check how to set it up again. You may need to find out what all other devices' IP addresses are first, then disconnect those before setting the printer up again.

Mark


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