Connection issues. Router, modem or ISP?
by pugglette - 5/24/12 7:40 PM
Kind of long, sorry. Thank you for anyone willing to read/help!
We are having some internet connectivity issues, and since tech support at our friendly ISP knows less than I do, I figured I'd see if someone here could help.
To start, I went out of town a couple weeks ago and my husband had tech support come out when I was gone. I still can't quite get a clear answer from him about what was going on that he felt the need to call them out (I'm usually the household tech support). Everything was working fine when I left. The tech put in a new cable line (said our old one had too many splits) and sold my hubby a new modem (Motorola SURFboard SB6180). At that time, we had a Medialink router (best I could find in our price range, when we bought it in Dec 2011).
When I returned to town, ALL wireless connections were spotty, mostly evident in buffering and lost signal on our TV (we watch everything online, no cable TV here). I hard wired the TV to the router and those issues went away, but none of the other devices were able to connect wirelessly. I figured it was our not so old router so we bought a Netgear n900.
It took me forever to get it set up because the modem kept having to be rebooted. Most of the time, only working when I had the ISP reboot from their end (luckily that's an automated system and I didn't actually have tot talk to anyone). It worked perfectly for exactly one day and now we're back to the same issues. TV works fine hard-wired to the router, our phones work great on 5Ghz, but anything "connected" to the 2.4Ghz is not working out. They show as connected to the network, but not to the internet. Our ISP wants to charge $100 to send and "advanced" tech out to "fix" the issue. Did we just get a bum router? Or is something else to blame here?
What is connected to the network:
2 - Win 7 laptops
1 - Win XP laptop
2 - Smart phones (Android)
1- Internet connected TV
Modem: Motorola SURFboard SB6180 (2 weeks old - don't know if they sold hubby a used one)
Router: Netgear WNDR4500 (n900) (less than 1 week old)
[not so] connected with Cox communications cable internet. (Our package is high enough to handle our usage, so that's not the issue)