frozen cursor on new hp laptop
by foodfiend - 4/2/12 7:41 AM
I am in the first week of using my new hp laptop (Pavilion dv7-6187cl, Windows7) and yesterday my cursor "froze" and I finally had to turn off the machine. Once I turned it on, I got a message about a "Windows error" to remove any recently-added hardware or software, but if this is the first time the situation has happened, just to turn off and restart first. I did this, and it started and has been fine.
So I went online to see what the problem may have been and how to avoid it (or how to solve it) in the future. I found, on the hp site, many comments about this and the general tone of the conversations was that it's supposedly a common problem that hp is not acknowledging and that there really is no other way to get out of it than to do the control-alt-delete shutdown. A few commented that, since this happened on brand-new machines, they were going to return and purchase another brand.
Also, most of the comments were made a year or more ago, and I think that the last one was last year. And, before I bought this, I read very good reviews from several sites which did not mention this problem at all.
So, what should I do? Wait until it happens again, then take the laptop back? I've spent a lot of time getting it the way I want it (programs, etc.) and hate to start over. Does anyone know if this really is a recurring problem (currently) and how it may be avoided?
I would tremendously appreciate any help!
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