Computer help forum: RegZooka Fraud

for any reply here from any Regzooka rep soon.

Have you contacted your bank to notify them about your complaint about Regzooka, and asked them to cancel further payments?

I think that is your next step.

Mark

I bought Regzooka several months ago and it worked fine until I bought Eset Security software. I contacted Eset and they claim there was an adware issue and therefore it wouldn't allow me to run Regzooka. When I disabled Eset and activated Windows Defender, I re-ran Regzooka without a problem. I bought Eset for two computers on the recommendation Of Consumer Report and wanted to keep it. I found it cheaper to try and get a refund from Regzooka. I called on the week-end, spoke to someone and got a refund back in several days, granted they also charged me for some other service which I don't remember signing up for, but when I noticed it they removed the charge in a day or two. For several months I have been reading the negative reviews and comments about Regzooka and the owner. I believe most have been unfair or uneducated remarks. The program worked. When I was unhappy with the conflict between Eset and Regzooka they refunded my money. I have no affiliation with Regzooka, the owner or any computer programming companies. I am a consumer just like you. I subscribe to Consumer report and educate myself before I buy everything. I do know the difference between con artists, scammers and bogus companies and a company that has something to offer... I believe Regzooka did exactly what it claims it would do. Look at several sites that have tested Regzooka against other programs. Sometimes it's in the top three or four and on one or two sites it's number one or two. Bogus claims always are number one until a District Attorney gets involved. I don't see that with Regzooka. Read before you buy, and always do a "custom install instead of the "recommended' automatic install. Have you ever downloaded something, only to find you have new tool bar from Google, ASK.com or Yahoo? Well blame yourself.
Read the small print before you go and click enter. My recommendation to the owner of Regzooka is to make your offers more transparent. Nobody wants to buy Regzooka and find a charge next month for a program never installed.

If you read my post from last winter, you'll see what a massive scam both the product and the company are. The product ruined my computer, and the company's inept tech support led me down the path to ruin. Stay well clear of this outfit, despite the company "president's" replies to this thread.

Our phone number is 1-800-290-9809. We answer the number Monday through Saturday 24 hours per day. This is the phone number thats posted at the top of every page of our website to make it easy for any customer to get the support they want.

We are one of the few companies in this market offering full phone support 24x6 and soon to go 24x7, we would not be offering this if our company was a scam, nor would we stay in business since 2004. I would request of the moderator and posters that people stop posting fake complaints about my company. If you have a real request or comment those are appreciated, but making up fake allegations about my company like stating our company is a "massive scam" without any evidence or substance is inflammatory and completely false

Carl Haugen

We don't play country music on our phone system so whatever phone number you decided to call is not a phone number for my company. Our phone numbers are listed on our website and in every email we send out so its very easy to call the correct number.

Here is further proof that this thread is full of lies and defamatory statements about my company

and further more if your company was legit as you say.. then why are you wasting your time on this site trying to defend yourself? dont you have more important scams to come up with?
which goes to show everyone here that your not legit... cause any other president of any other company wouldnt waste his/her time coming to forums just to defend themselves... and i hope people still come to this site to see what is posted cause they'll see the truth in what im saying.. but go ahead carl haugen, come defend yourself yet again...

Can you please forward a copy of the email with the link you said isnt working to support @ zookaware.com so we can check it out

I am thinking of getting Regzooka so I was reading all the posts when I came across the one that mentioned
www.scamadvisor.com. I never heard of that before. So I went to that site and checked on a few items and then did a search for "scamadvisor.com". Funny that it was the only one that came back as trusting LOL

Bruce H.
Detroit

The $9.95 charge is a monthly charge for Cyberbackup. That product can be added or removed from the shopping cart when you place your purchase. We send out an email 5 days before charging customers for Cyberbackup stating that we will be charging them $9.95 unless they cancel the subscription - all you have to do is simply respond to that email stating "cancel" and we will never charge you. We also send a receipt email the day the charge is completed. All our emails also have our toll free number 1-800-290-9809 so you can easily call us 24 hours a day Monday-Saturday and ask any questions you have. I encourage you to call our support number with any questions so they can be resolved now.

I apologize if any of that was unclear in any way. Please email us or call us and let us know how that was unclear or confusing and we would be happy to consider your thoughts so future customers are not confused.

I appreciate your comments!

Regards, Carl Haugen

It's really disconcerting to hear how so many people run into problems with their computers and yet often feel like the only solution is to get a new one or simply stop trusting software-makers in general.

The fact of the matter is, it more often has to do with a lack of knowledge on the end-users' part combined with impatience, that most users' inadvertently move forward without first consulting a pc-technician, whom has the expertise to be able to literally troubleshoot a computer problem (in most cases), in a matter of minutes.

Look! I get it. Everyone's been tightening their belt due to the economy, but if everyone with a car, whom started to have engine problems, thought it would just be cheaper or easier to fix it themselves, and yet refused to get it checked out by an expert, I think we'd all start to see a bunch of abandon cars on the side of the road all over the place, because not everyone is a mechanic---though they may like to be---if you haven't gone to school for it and thus it is not your specialty, then its probably wise to let the professionals handle whatever the problem is.

Needless to say, their are a number of preventive measures which end-user's can take that will help in keeping their computers in good-working order.

I have comprised a list below of various programs that, at the very least, should be considered a regular part of any pc-owners' maintenance arsenal:


1) Secunia's Personal Software Inspector >> http://secunia.com/products/consumer/psi/


2) CCleaner >> http://www.piriform.com/CCLEANER


3) SpywareBlaster (Supplements existing security suite) >> http://www.brightfort.com/spywareblaster.html


4) SuperAntiSpyware (Supplements existing security suite) >> http://www.superantispyware.com/


5) Norton Power Eraser >> http://security.symantec.com/nbrt/npe.aspx


6) Belarc Advisor >> http://www.belarc.com/free_download.html


7) Revo Uninstaller 1.93 >> http://download.cnet.com/Revo-Uninstaller/3000-2096_4-12080030.html


8) TrueCrypt >> http://www.truecrypt.org/downloads



It's also not a bad idea for any computer user to invest in at least one good commercial software utility program. There are many out there, but if you do your research, you can usually find the ones that are worth your time and effort. They are usually easy to spot too, once you start poking around any reputable technology site, such as (http://www.pcmag.com); (http://www.maximumpc.com); or (http://www.toptenreviews.com).

One system utility that works seamlessly with Windows operating systems is TuneUp Utilities. This is an amazing software package that can virtually run itself after a user creates a profile by answering a few questions. It includes a safe defragmenter that's faster than Microsofts' built-in option, as well as several other optimization features all designed to help a user get the most out of their Windows Operating system. It has even been recommended by Microsoft as one of their go-to applications for fixing and maintaining it's operating system infrastructure. I highly recommend it for any Windows-user.

You can find TuneUp Utilities by pasting the link below into your browser's address-bar:

TuneUp Utilities 2012 >> http://www.tune-up.com/


Of course, there are also many free tech-help websites that offer professional assistance as well as links to many other resources for obtaining solutions to some of the most common computer problems most users have. In some cases you can chat with a technician online about your problem and often have the answer you're looking for in a matter of minutes.

Sometimes it's just worth it to go that extra mile to make sure you're handling things correctly, even if that means spending a few bucks to have an expert assess the situation, if necessary.

Below are a few more sites worth book-marking, most of which offer free services:


1) Cyber Tech Help >> http://www.cybertechhelp.com/


2) Computer Hope >> http://www.computerhope.com/


3) Geeks To Go (Live Relay Chat) >> http://www.geekstogo.com/help/


4) DriverAgent (Find Out if Your Drivers Are Up to Date) >> http://driveragent.com/


5) U.W.T. >> http://www.thewindowsclub.com/ultimate-windows-tweaker-v2-a-tweak-ui-for-windows-7-vista
^---(Scroll half-way down this page to locate the download button for this tool)---^


6) Browser-Hijacking >> http://www.lookstoogoodtobetrue.com/fraudtypes/browserhijacking.aspx


7) UnMask Parasites >> http://www.unmaskparasites.com/


8) Internet Crime Complaint Center (IC3) >> http://www.ic3.gov/default.aspx


9) Microsoft Safety & Security Center >> http://www.microsoft.com/security/resources/default.aspx#Free-materials



One final note, it's also a good idea to obtain the latest video-card drivers directly from the manufacturer's website (Nvidia, ATI, Intel, etc...).

It just seems that no matter what Microsoft does they'll never be a step ahead of the game for too long and in fact are still sorely lacking when it comes to many things, which is why it can't hurt to do a little checking on your own despite the fact that "Windows-Update" may tell you that you're up to date with everything. As far as security updates are concerned that may be a true -standard Microsoft has maintained, but as for video-card drivers, sometimes it can lag behind a bit.


As far as computer maintenance goes, always remember, when in doubt---let the expert check it out!

Sorry, I missed some of the updated info on TrueCrypt, however I still stand behind my other recommendations.

Tune-Up is still a great utility for pc-users because it helps to automate many otherwise hidden-functions within Windows operating systems, and for most end-users, its easier for them to have a reputable program to handle these functions than to simply rely on calling up a computer-tech every time they want to know how to configure their display-settings, network connections, etc...

The fact that you can create a user-profile to further automate the configuration-process of these types of settings is great for those whom may otherwise not have the technical-know-how to do so. The profile-feature is intuitive and simple enough to understand for the average end-user. Plus it integrates configurations for FireFox, as well as IE.

As for (DriverAgent.com), I certainly wasn't taking a stalwart stance with regard to it's usage, however just one of many alternatives that can be used, if necessary. In fact, within the remainder of my statement, I clearly emphasized how important it is to check with manufacturer's websites to confirm the most up to date drivers.

The majority of references I posted were in fact from reputable free resources for help in maintaining system stability.

As far as the claim of solicitation to other forums --- not only does it make little sense, but in fact holds no merit, in as much as the "so-called" Forum Policy states no specific limitation on the use of references to other posters for the purpose of shedding some light on the relevant subject matter being discussed.

In addition, the "Topics of discussion" section as stated within the "CNET Forums and Comments Usage Policies" is far too vague to lay hold to any claim you may make based upon alleged solicitation to other forums for unethical means, of which was in no way shape or form the purpose of my posting these simple references to help others make a more informed decision.

Although I do appreciate your concern, I regret to inform you that my posting hasn't broken any policy rules.

But as such, I'm glad you put the policy front and center, because I'm an avid internet user myself, and are glad that CNET supports the open exchange of information with the idea of helping others because that is precisely why I included any of the information I had, as well as the links I included in my post, of which still does not violate any of CNET's policy.

I can understand why you may me a little distraught, especially since you've expressed your dislike of the Program TrueCrypt, however, this all seems a bit childish to me that I'm being accused of violating policy, when all I did was contribute some worth while information relevant to the topic of discussion.

As the policy clearly states, "...One of the most basic tenets of the Web is the open exchange of
information, and the CNET forum managers wholeheartedly support this
type of exchange."

As far as posting links to other products, the policy also clearly states, that the limitation pertains to a poster whom may be affiliated with that product or service and since I don't work for any of the companies or subsequent affiliates of any of the products or services I referred to in my post, then according to CNET policy I am well within my right to do so.

I kindly suggest that this matter be dropped, since there really is no cause for alarm other than the fact that I now am feeling a bit like I'm being attacked because of an apparent dislike of some program that I mentioned.

Again, I do appreciate your concern, and again regret to inform you that I am well within my right to post references of links for products or services for the expressed purposed of helping out others, so long as I am not affiliated with that product or service, as I am still following the model of the open exchange of information within the confines of the subject matter of the forum.

Thanks again for your attention to this matter.

If you get in contact with the owner Carl Haugen he will take care of it for you.
He was very responsive to my requests to get a refund and a nice guy about it.
So try to contact him.

I also was a trusting person and was going to use this software but during the installation my anti-virus software advised me that it had blocked spyware from this site.
So needless to say I thought I should run a check on these guys and read this post. Thank You, Thank You. Thank You. I don't need anymore sniffers.
I recently also had a run in with "Smart Tech." Laugh if you must but they promised 100% guarantee, "worked" on the problem "all night" charged me $124.00 CDN but did nothing to fix the problem.
I contacted my bank, told them that I was not happy and seeking a "charge back" and also call the company back numerous times to dispute the charge. They "did work" (yeah right) on my computer so they refused to give me a refund. I called the company that handles the billing and they were obliged to provide a refund because of the advertised 100% guarantee.
I got my money back.
Moral: Never trust "Smart (?) Tech" and good luck.

Hi to all on this thread, I came to this site because I was looking to see if others had had problems with RegZooka. I recently paid the $29.95 for their annual prescription and all was fine until I noticed on my credit card statement that they had taken another $9.95.
When I read through my "Welcome to RegZooka" email I saw in the small print that they intended to levy that charge per month for "back-up".
I don't remember seeing that when I signed up and was worried that I had been scammed in some way. I contacted my card company to cancel all future payments and also emailed RegZooka.
It would appear that my first instincts were wrong because RegZooka were very quick to respond offering a refund and an undertaking not to charge the $9.95 again.