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Computer help forum: Windows 7 64 bit will not install IE 9

by: foxygrandma March 24, 2011 12:51 PM PDT

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Windows 7 64 bit will not install IE 9

by foxygrandma - 3/24/11 12:51 PM

Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
Hewlett-Packard HP Pavilion dv7 Notebook PC 1
Enclosure Type: Notebook
2.20 gigahertz AMD Turion X2 Ultra Dual-Core
256 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
500.11 Gigabytes Usable Hard Drive Capacity
408.22 Gigabytes Hard Drive Free Space
Board: Compal 30FC 01.99
Bus Clock: 200 megahertz
BIOS: Hewlett-Packard F.49 08/17/2009

On this site http://www.microsoft.com/downloads/en/confirmation.aspx?FamilyID=62E67358-DA9A-499D-AA19-EB93996CA8E0 Windows Internet Explorer 9 for Windows 7 64-bit Edition and Windows Server 2008 R2 64-bit Edition
I get a message that setup needs to close programs and I have a choice to Close programs for me and to ignore any open programs. I have tried both ways and always get this message in return: Internet Explorer did not finish installing. See the Internet Explorer Troubleshooter, which I have been to but does not help

On this site http://www.msn.com/?ocid=hmlogout, the IE 9 free download, I get a message that IE9 is now installed and to restart computer, After it is restarted I go to Internet Explorer, and do alternate H and it shows I still have IE 8.

I have run a disk check for errors, Went to Microsoft Fixit to try to fix IE. That did not work so I let Fixit reset IE 8. Then have gone back to try to install IE 9 and get the same messages as above. Not sure what to do now


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Since Windows 7 has both 32 bit and 64 bit ...

by Edward ODaniel - 3/24/11 1:57 PM

In Reply to: Windows 7 64 bit will not install IE 9 by foxygrandma

versions of Internet Explorer, it sounds like you might be opening the 32 bit version.

Right click on the icon you are using to start Internet Explorer and see what the path to the executable is. If it is something like C:\Program Files (x86)\Internet Explorer\iexplore.exe (note that (x86) in program Files) then you are using the 32 bit version. Locate the 64 bit version in C:\Program Files\Internet Explorer\iexplore.exe.

If you have Internet Explorer open and click on Help > About Internet Explorer. If it doesn't mention 64 bit, it's 32 bit.


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Windows 7 32 bit and 64 bit

by foxygrandma - 3/25/11 8:13 AM

In Reply to: Since Windows 7 has both 32 bit and 64 bit ... by Edward ODaniel

Thank you. Edward. About Internet Explorer shows 64 bit. In my start menu I have two IEs- one Internet Explorer 64 bit and one Internet Explorer. When I right click on either of them I get a lot of options, among them, Properties. The 64 bit shows in the Start In space: %HOMEDRIVE%%HOMEPATH%. The other one shows: %HOMEDRIVE%%HOMEPATH%. I did not see in either where the path to the executable is.


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