Computer help forum: Emails from My Employer missing Excel Attachment???

For example, Microsoft's Outlook Express or certain Outlook version could easily be blocking the attachments.

Regarding Outlook Express:
http://support.microsoft.com/kb/329570

Regarding Outlook:
http://support.microsoft.com/kb/829982

Hope this helps.

Grif

Why is it that things just change one day they work and the next day they don't. I don't mess with any settings and yet they just change on the fly ans then I have to play around to get it working again??? Nothing should change unless I am making the changes???

Just hate technology when these things go on and it is a part of work and I have to spend my time fixing it to be able to do my job...

1Mike123

So far nothing is making it work yet. The other thing is I only get the email once a day after I get home and again today got the email but no excel attachment with it. So I just unchecked the HTML one and maybe tomorrow. But today I learned 2 other employees are having the same thing it is only when they come from my employer when others send an attachment word or excel attachment I get them and if someone forwards the email with attachment I get it then but only when it is direct from my employer is when I am not receieving the attachment just the email...

You are right it is Outlook Express 6 version. But still not working...

Could it be what looks to be a virus and either my ISP is removing it or my Norton is or maybe Malware that is in the attachment and removing it???

Thanks just not sure why...

1Mike123

Thanks my issue is I only get one email a day to try thinsg with so this might take a while to resolve. Again though it was working with my ISP<Norton on my computer until last Thursday evening when i started to not get these attachements I had been getting them all except when they changed over from 2003 Office to 2008 Office. I had to dll a conversion file i was getting the attachment just could not open them because 2003 was and is different than 2008 once I got the file I could open them which took one day but now I have to wait for the single email to see if any thing I have tried has worked. I thionk it is at the company's end they had someone in there working on the network a dn maybe they did something to cause this but just a guess on my part.

Thanks for all the suggestions Just ood it worked up and until last Thursday then stopped...

1Mike123

I was getting the Attachment end of last year but could not open it then since then I downloaded a fix for it and it is a conversion file that coverts it from 2003 version to 2007 version. But Last Thursday and since then I am no longer getting ANY Attachments from my employer. And after trying your suggestions I did not get any attachments from them today. They have sent me 3 emails today with one and nothing so far has made it just the email nothing else. I also learn that another e,mployee is having the same issue.

1Mike123

The file failed installation I did it twice and both times it opens a dialogue box and shows it failed. Could be because I already have it dll on my computer is all I can think of...

1Mike123

I guess I am missing your question? If I get it from Co-Workers as an attachment the size would be the same. All they do is "forward" it to me after they get it. Nothing has changed but where it is going to and where it came from? Also I get large Attachments like Pictures from others and never had an issue getting them just that it is slow to dll but I have always got them just very slow and takes time being on dial up connection. So again I am not sure where you are going with this if I once got them, what is causing it for me not to get them now, it started last Thursday prior to that I got them but they could of updated the company server I am not up on what they do with the companies computer setup and system at the company just that I get emails with my work schedule attached and have for 7 months and then it just stopped working. So again I am not sure but maybe they did something with the server is all I can think.

Anyway thanks they are now trying to correct it. I have got 4 emails today each time trying something different I have not got it from a company email account but I have from 2 Co-Workers and it is the way it has always come in format. This is why I am not much with technology when it works it is good but when it stops it is just a pain to figure it out even the IT guy is not sure why it is not working but most everyone else is on a High Speed Connection I am not just can't afford the 60.00 a month for cable connection and DSL did not seem to work well for me when I had it I had a lot more problems just getting it to work they seem to change my homepage consistently and then I had issues with getting emails and that was when it was not anything to do with work.

Guess I am just old school a phone call or a stop in the office each day would be easy then all this especially on my time no pay in return to get it going.

Thanks again...
1Mike123

Does your ISP offer webmail to look in your Inbox on his server? Mine does. Then you could check the message for presence of the attachment there before running Outlook Express to download it to your PC. If it's still present in the webmail and lost in Outlook Express that would be a clue.

If even the companies IT guy is at a loss, I would go and start looking for a work-around. Open a nice new e-mailaddress that works with a webmail interface (like gmail or hotmail or yahoo mail) and use your browser each evening to open the mail and download or print the attachment. Might very well work.

Kees

Well I recently learned that Microsoft no longer offers free tech support for XP or Outlook Express. And it appears that Outlook Express is why but can not confirm this... I just loaded Office 2007 and switched to Outlook and the old emails now have the attachements included. I think many ISP are no longer supporting Outlook Express though they don't inform you of this it seems to be the case maybe they are switching over to Mircosoft Live Mail which is only good with Windows 7 so you can't use it with XP. Looks to be because XP & Outlook Express is no longer support unless you pay 48.00 an hour which will quickly add up to the cost of Windows 7 Pro or Ultimate they are forcing XP Users to pay for a new OS. At least that is the way I see it. But these days you have to have a computer just to find a job and most companies only accept emails and online applications if you are searching so you have to spend cash to keep up. Since no one here could help get my issue resolved I have spent about 20 hours of my time just to get my work schedule and they don't think that time is worth anything. I think email is the worst way to communicate with employees but then they have a record and phone calls are obsolete. Yet when they have no work they don't email you till that morning so you can't plan anything and they know the day before they having no work. Another reason why I hate computers and technology. They just don't have the guts to call you. No social interaction and that is going to be bad for the young people but I guess loyalty is a thing of the past for working at a company for many of us...

If you have access to Office 2007 and load it and switch to just Outlook it might fix this for others...

Good Luck...

1Mike123

I am not much with computers and as of late it seems that XP is a thing of the past. I continue to have more issues with emails and such from someone that has it working and then things just stop it is hard fix things like this and other issues and now it appears because of these changes that wreck havoc with my computers it appears that it is forcing many to upgrade to Windows seven on old machines which has limiations and costs you$$$$$ and alot of time to make the change...

But thanks seems the updates are just to many these days and MircoSoft no longer supports XP period and anything associated with it unless you pay 49.00 an hour with no guarantee they can fix the issue and doing it remote from where the computer just adds to it...

1Mike123

I like the fact that you advise the IT people and they work on it for 2 week and can't fix it so I did I bouth Office 2007 with Outlook and loaded it and now I get the attachments but now my ISP does not like Outlook only Outlook Express that is more than useless when IT at the company I work for can't correct it. I am told it could be a number of reasons like like the auto updates Microsoft provides for security issue but they also seem to cause havic with my computers when they update it changes settings and then other times things no longer work like getting attachments. Guess my brother is right need to step away from Microsoft and give Linux a try... Can't get any worse especialy when it involves work and no ability to get my work schedule via excel attachments. But that is just how it seems to go with most things computers and you are subject t all kinds of things that just stop working when you need them.

So this is it for me tired of spending all my free time working on something and nothing in return. Too much time wasted..

I am done asking questions and getting little help in return...

Oh well such it is with computers and me...

1Mike123