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Computer help forum: Help! Mozilla Firefox isn't working.

by: Memory717 June 12, 2010 2:14 AM PDT

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Help! Mozilla Firefox isn't working.

by Memory717 - 6/12/10 2:14 AM

I need help and I do not know what to do. I go to open Mozilla Firefox and all of a sudden I get a message saying:


The proxy server is refusing connection.

Firefox is configured to use a proxy server that is refusing connections.

* Check the proxy settings to make sure that they are correct.

* Contact your network administrator to make sure the proxy server is working.

-I mean, I don't even know what a proxy server is! Any help would be greatly appreciated.


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A couple of things to try.

by MarkFlax Moderator - 6/12/10 4:24 AM

In Reply to: Help! Mozilla Firefox isn't working. by Memory717

Can you open Firefox at all?

If so, do the steps 1 to 4 below. If not try this first;

Open Firefox in it's Safe Mode
Follow the instructions in the link below to open Firefox in Safe Mode, then follow the steps below;
http://support.mozilla.com/en-US/kb/Safe+Mode

1] Open Firefox and goto Tools > Options

2] Goto the Advanced tab, then select the "Network" sub-tab.

3] Under "Connection" click the Settings button.

4] In the new window, select "No Proxy". Click OK, then OK again.

Restart Firefox (if previously in Safe Mode, restart normally), and check.

As a double check, open Internet Explorer. Goto Tools > Internet options, then the Connections tab. Click the Lan settings button and in the new window make sure [no options are set; eg, if the Proxy Server option is set, click it to remove it. Click OK, Apply, then OK.

I would also update and run your anti-virus scanner for a full scan and then download, install, update and perform a full scan with Malwarebytes' Ant-malware.

Hope that helps.

Mark


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Success!!

by Memory717 - 6/12/10 1:04 PM

In Reply to: A couple of things to try. by MarkFlax Moderator

Mark,

Thank you very very much. It worked like a charm. I appreciate the help greatly. I dislike internet explorer so it feels great to of Mozilla back!

Thanks again,
Memory717


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Glad you got it sorted.

by MarkFlax Moderator - 6/13/10 3:26 AM

In Reply to: Success!! by Memory717

And thanks for reporting back.

Mark


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