NEW SUGGESTIONS FOR STUCK DISC TRAY
by mkrock - 3/9/10 1:45 PM
In Reply to: Disc-tray stuck by msnewbie
I have a HP Vista and the help section gives several ideas of what to do. Here are 4 suggestions. You have done #4 with the paperclip, but try doing this version with the paperclip, where you shut down your pc and unplug it first. Best of luck.
My disc tray will not open
#1 Open the disc tray using Computer
Click to open Computer.
Right-click the disc drive, and then click Eject.
#2 Open the disc tray using a software program
Many disc-burning and -playing programs include options for ejecting a disc. Try these steps in the following software programs to open the disc tray:
#2A Windows Media Player
Open Windows Media Player.
In the navigation pane, right-click the disc you want to eject, and then click Eject.
#2B Roxio Creator
Open Roxio Creator.
Click the Eject button ( ) in the lower-left corner of the Roxio Creator window.
#3 Open the disc tray upon startup
Restarting the computer and pressing the Eject button on the computer often opens the disc tray. Use these steps:
Save all work and close any open programs before restarting.
Print this Help topic.
Click the Windows Start button (), click the arrow next to the Lock button (), and then click Restart.
When the computer restarts, press the Eject button on the front of the computer when the first screen appears (before Windows Vista launches).
If the drive door opens upon startup but does not open in Computer, a software program may be taking control of the CD driver. Try shutting down or configuring any software programs that create discs or monitor the CD or DVD drive.
#4 Open the disc tray with a paper clip
Close all programs and shut down the computer.
Unplug the power cord from the power outlet.
Look for the small hole on the faceplate of the CD or DVD drive. This is the manual release.
The location of the manual release hole varies.
On some models it may be necessary to remove the front panel to expose the manual release hole. Check the documentation that came with your computer for information about removing the front panel.
On some models the release hole and the drive activity light (LED) look similar and are about the same size. Do not force the paper clip into the hole if it does not go in. Make sure that the hole is not the LED.
Straighten the paper clip, and insert it into the manual release hole until resistance is felt.
Once the resistance is felt, keep pushing the paper clip until the drawer opens a little.
Remove the paper clip, and gently pull out the drawer until the disc is accessible.
Remove the disc and turn on the computer.
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