Computer help forum: Adobe Flash uninstall/reinstall

by: raduzhok February 19, 2010 8:02 AM PST

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Adobe Flash uninstall/reinstall

by raduzhok - 2/19/10 8:02 AM

Hi... I'm running eMachines with WIN/VISTA OS. My problem has to do with information I got from Yahoo help (re: problem loading some games)... They claim:

----------
"The issue seems to be related to the latest installation of Adobe Flash Player. You may need to completely uninstall and reinstall the Adobe Flash Player. Here's how:

1. Uninstall Adobe Flash Player.

On Microsoft Windows:

a. Get the Adobe Flash Player Uninstaller at:
http://fpdownload.macromedia.com/get/flashplayer/current/uninstall_flash_player.exe

NOTE: Before running the uninstaller, please be sure to close ALL
running applications, including all Internet Explorer or other browser windows, Yahoo! Games, Yahoo! Messenger, MSN Messenger, or other instant messaging applications.

b. Click the "Start" menu and select "Run."

c. Type in "%WinDir%\system32\Macromed\" and click "OK."

d. Right-click the "Download" folder and select "Delete."

e. Right-click the "Flash" folder and select "Delete."

2. Reinstall Adobe Flash Player from here:

http://www.adobe.com/go/getflashplayer/

3. You should now verify that Adobe Flash Player is working correctly. To do this, please visit:

http://www.adobe.com/shockwave/welcome/

Once you see the animation in Adobe Flash Player and the words
"Installation Complete" then that's it, you're done.

Once you've completed the reinstall of Adobe Flash Player, please try to reproduce the problem you were experiencing. If you still encounter this issue, please reply back to this email with any additional information you may have so we may further assist you."
---------

My question regards the steps where I am supposed to

(b. Click the "Start" menu and select "Run."

c. Type in "%WinDir%\system32\Macromed\" and click "OK."

d. Right-click the "Download" folder and select "Delete."

e. Right-click the "Flash" folder and select "Delete.")

It's a precautionary question. I usually only have to go to control panel and uninstall from add/remove programs option.

Is their recommendation safe to do?

I tried doing the above, without following that part of it, mainly because I couldn't find the RUN op, which has been removed in Vista - but I found out how to get it back on the START menu. But the uninstall/reinstall, didn't solve the problem. So before I try to do as suggested, I wanted to get advice on the safety of doing the delete of the two folders.

Hope this isn't too confusing.

Thanks

Rad

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