Computer help forum: Avira Antivir Personal Free Edition Not Updating

http://forum.avira.com/wbb/index.php?page=Board&boardID=135&s=6d67d635a2c879cf57d3a390684df5629a4affc5

Hmm, seems people post this often. See what they write.

I don,t know what happened but these past 2 days, I have been having problems with updating AVIRA. It tells me that an error occurred and when I do check the report, it tells me that the error has got something to do with WinINet Library..wherever and whatever that is. (P.S. I tried the resetting proxy server and manual updates, tried to get into AVIRA forum site but the thing just won't open.) Can someone help me please? Thanks much. Hereunder is the report on the update error:

Product information:
Product version: 9.0.0.407
Updater: C:\Program Files\Avira\AntiVir Desktop\update.exe 9.0.0.52
Plugin: C:\Program Files\Avira\AntiVir Desktop\updext.dll 9.0.0.6

Temp Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\
Backup folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\BACKUP\
Installation Directory: C:\Program Files\Avira\AntiVir Desktop\
Updater folder: C:\Program Files\Avira\AntiVir Desktop\
AppData folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\


[UPD] [INFO] Checking whether newer files are available.
[UPDLIB] [ERROR] Termination of host name 'personal.avira-update.com' failed. Error: APR does not understand this error code
[UPDLIB] [ERROR] Termination of host name 'personal.avira-update.net' failed. Error: APR does not understand this error code
[UPD] [INFO] Select update server 'http://62.146.66.184/update'.
[UPD] [INFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPD] [INFO] Downloading of 'http://62.146.66.184/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.
[UPDLIB] [ERROR] Termination of host name 'perspeak.avira-update.com' failed. Error: APR does not understand this error code
[UPDLIB] [ERROR] No other server...
[UPD] [ERROR] Generation of update structure failed. UpdateLib delivers error 537.

Summary:
********
0 Files downloaded
0 Files installed

22:10:35 The update failed!

Like the other guy stated try uninstalling and then reinstall and see if it updates then. If it still won't update you could try to manually install the latest definition files at this link: http://dl.antivir.de/down/vdf/ivdf_fusebundle_nt_en.zip This page will tell you how to extract and install this zip file.

yes very said, thanks

this did it for me perfectly. After I did you steps it updated within 30 seconds.

Avira is a slow and rather non-responsive update service. I think its because they have few servers or some type of ancient setup over there. I'm using it now but that 1st update took forever to get through even on a fast ISP link, so it appears its at their end causes the issue. The final outcome, the updates do come just try at different times, if not automatic then manually.

tada -----Willy