Norton 360 will remove infections
This is Mike from the Norton Authorized Support Team.
Norton 360 will remove or quarantine infections on your computer that it detects. If you have not already done so, please complete a "Comprehensive System Scan" with Norton 360.
If you are not already using Norton 360 version 3, I highly encourage you to take advantage of the free update. As long as you have a valid subscription to Norton 360 you are entitled to a free update to version 3. Contrary to what other users may tell you, Norton 360 version 3 uses very little system resources and also contains many new and enhanced features to keep your computer protected against the latest threats that are discovered every day. Version 3 can also scan in Safe Mode to find and remove deep infections.
Please NOTE, while this process will update your software to the latest version of Norton 360, it will not extend your subscription. To update, please visit the Norton Update Center at the link below.
Norton Update Center
Once you have updated to version 3, open Norton 360, mouse-over the "PC Security" bubble and choose "Check for Updates." If any updates are installed, restart your computer, but this time boot into Windows Safe Mode, launch Norton 360, mouse over the "PC Security" bubble, choose "Run Scans" and then choose "Comprehensive Scan" to check for infections.
Let me know if any infections were found and if Norton 360 was able to remove or quarantine them.
Norton Authorized Support Team
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