Computer help forum: HP Laptop having screen issues, only works in Safe Mode

by: Ms.Gadgettes July 2, 2009 9:07 AM PDT

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HP Laptop having screen issues, only works in Safe Mode

by Ms.Gadgettes - 7/2/09 9:07 AM

I have an HP Laptop, it is kind of old, around April of 2006 I believe, but it works perfectly for my work so I've never replaced it. Since yesterday I've been having problems and can only boot into safe mode. Here is what happened:

Turned it on, noticed some horizontal white lines flash across the screen when it was starting up. Shortly after that I got the Blue Error screen, but was unable to read the message as it restarted the computer before I could. While it was in the process of restarting I noticed some horizontal lines that were different colors this time.

So, I started it up again, still trying it in normal mode and it would not work. You can tell the computer is powered up because all the lights are on and the screen has the glow toward the bottom so you can tell it is on, but it is a dark screen. So I forced it to shut down and started in safe mode. Checked the display drivers, things seemed to be okay and it seemed to be working okay, so I restarted again trying to get into Normal mode, with no luck. So I started into Safe Mode with Networking.

While in this mode I decided to chat with HP to see if they could help. I had two different agents, the first one never could understand the issue and the second one basically said I had to complete restore the system, not wanting to do that quite yet I tried a few different things. I downloaded the updated Driver software (several months ago I had an issue where when I turned on the computer everything was a lot bigger than normal and the driver had to be updated, so it was only one update behind)and tried to install it, but I got an error message, so I tried one update back and that update installed after restarting, so I then updated to the newest driver and this one installed as well. I restarted the computer into normal mode and when it go to the screen just before the desktop there were some colored horizontal lines at the bottom of the screen, but they went away when the desktop came up and I attributed it to the fact that the drivers were not completely installed.

So after the drivers were updated, everything seemed to be okay. I worked on it all day, turned it off late last night and didn't notice anything. So I turned it back on today and noticed the lines again. It got to the loading screen, but never went beyond that point and the screen stayed dark. So I restarted the computer and it brought up system repair. System repair ran and it said that all of the tests were successful and it restored to a point yesterday. It said if that fixed the issue it would restart just fine, otherwise it would start the repair process up again. When it restarted it did what it has been doing and just staying on a dark screen.

So, again, I'm working from Safe Mode with Networking to try and get this repaired. The one agent at HP said I should try updating the BIOS as well, which I haven't done yet because it was working and the other agent just said to do a full system repair. So I don't really know what I should try next. I have it under warranty, but it was with a local electronic repair shop and I have since moved, so I'm not sure if I should try Staples or Bestbuy or what my next step would be.

The laptop is an HP Pavilion dv9000. I'm using Windows Vista Home Premium. The display adaptor is an NVIDIA GeForce Go 7600. If you need anything else just let me know and I should be able to find it.

If you have any other recommendations for me to try, I would greatly appreciate it. I really don't know what else to try and know this is the best place to ask.

Thanks so much!

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