Computer help forum: ISP local # no connect

Experiments to do at customers location:
1. Dial number manually and listen to the bleeps. Walmart modem will be discontent with lack of meaningful communication and answer-bleeps, but that doesn't matter at all.
2. Try different (external) modem. They still do exist!
3. Try connecting with other computer (laptop?) with internal modem.
4. As #3, with same external modem as #2.

I suspect it's some problem with the specific Walmart modem/telephone line/client modem combination. So #2 should be succesfull.

Hope this helps.


Kees

Forgot two items:
U.S. Robotics V.92 modem and that system can be taken next door (50') and connect locally.

Ad-Aware found 3/Gator, 2/Web300, 2/Wnd Media Player and 1/Alexa
Spy-Bot S&D found 1/Alexa and 1/Win Media Player.


21 Security up-dates and 1 driver.
(I Know - Don't trust M/S on drivers)

jconner,
Older neighborhood, above ground lines.
Local Phone Co checked connective and certifed OK

Dial-up account that did work. Problem appears to have started when rain season started. This was the reason I had client have phone lines checked.

Kees,
I can hear modem handshake and attempt to sync with server.
Modem log at Dilaing ->
Send: ATDT#######<cr>
Recv: ATDT7780252<cr>
Recv <cr><lf>NO CARRIER<cr><lf>
Interpreted response: NO CARRIER
Hanging up the modem

I feel, and am seeing from you and jconner, that this is a line problem not modem and beyond my control.

Will be returning system to client this PM, fully up-dated and scaned, and will post results tomorrow.
Anything that comes to you or anybody else please let me know

Thanks, Bill

Morning...

Returned system to client last night, no resolution to dial up problem.

Created dial up connection using local number and received error message that "Computer you are trying to connect to did not answer".

Willy, Client claims that telco checked all wiring inside, out and down the road. Tried all your suggestions except long phone cord. (I'll have to build one) But I've discounted interior wiring in that we can connect using an extended call phone number. As for telco problem, yes, even tho they are in denial. In conversing with client last night this problem started at the beginning of our rainy season. And I wont know if this is the cause unit Oct/Nov. As of now I've gone as far as I can with this issue.

Wish to thank everbody for their help.

Bill

Bob,
I've seen the CONNECTIOD posted before but don't remember the details.

From your post it appears that removal and re-install of network protocols/application does not re-set CONNECTIOD.
If so how do I re-set CONNECTIOD?

Also looks like I'll have to add a USB Modem to my tool kit anlong w/phone cord.

Thanks, Bill

If I am reading this correctly the machine functions at one location but not at another location.

WAG.
At the location it does not work the modem is seeing so much noise it can not function.

I have a USR harware modem, every time it connects it stores a variety of things that it found with that connection. (noise/snr/etc.)

With the use of a windows tool called HYPER-TERMINAL and a few AT commands I can read out what the modem has stored.

I used this tool to "show" TELCO that they had an issue, which they fixed, that was after they had assured me there was nothing wrong with my phone line.

I also found that running my phone line through my surge unit was not a good thing to do. (noise)

Thank you for the input.

Bob, WalMart does not use Windows DNS it sets up the dial-up connection like AOL. WalMart has been un-installed and re-installed. On re-install WalMart connected to server to locate phone numbers. This should have created new CONNECTIOD.

Bob B, Yes to connection at one location but not another using local phone number. Modem will connect using an extended ($.25) phone number at clients home but not a local one. Will break out the books on AT commands and see what they have to say.

Willy, You are where I am at with this issue. This is a nice town and phone service is OK untill the rainy season. Tried to send a Fax this AM and could not. Been raining steady for 4 days.

Again Thanks, Client is OK (sorta) and understands that we seeking a solution, but I'm now in the mind of letting this lay till things dry out.

Bill

hey Bob B,

extended ($.25) phone number.
Sorry, should of laid this out better. This is Extended Calling Service a flat rate long distance feature provided in our area.

Possible that long distance lines have fewer junctions to cross and are newer lines creating less noise?

Thanks for the thoughts, Bill

Hi Kees,
ADSL at $10.00 per month and falling at prices, I may have to move.

WalMart Connect (ISP Provider) and a few others charge that much a month for dial-up accounts. Other ISP providers are between $20.00 to $25.00 per month. Cable and ADSL fall in the range of $30. to $40.00 each month.

In another post it was mentioned tha telco only worry about voice connectivity, not data. If their tests of the phone lines are within paramaters their is nothing wrong and they will point fingers at the computer tech or service proivder. As stated earlier I had the clients phone providers tech's check out the phone lines. My client ws told that everthing was OK with the phone lines and that the problem was with the computer. So I can carry a laptop, use AT commands, what ever and nothing will happen (sorry negative attuide).
I know that this issue lies with the phone lines outside the home. The client will have to wait for the dry season to connect locally or the telco to sneak a repair before this issue goes away. But I do appreciate the thoughs.

Bill