Computer help forum: Uninsatlling Norton AntiVirus

by: Robyn November 17, 2008 10:50 AM PST

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Uninsatlling Norton AntiVirus

by Robyn - 11/17/08 10:50 AM

Hi. A small buisness I know has a computer with Windows Vista Home Basic on it. It came with Norton on it. I has since expired and they installed AVG free edition. They tried to uninstall Norton from the control panel, thought it was uninstalled, since it no longer shows up in the control panel. Rebooted and these messages came up, Symantec User Session, A necessary file could not be loaded: npctray. A necessary file could not be loaded: Session Helper. And another Symantec Email Proxy A necessary componet for this function is missing or damaged, then it gives the location on the C drive (c:\Program Files\Common Files\Symantec Shared\AntiVirus\AvMail.dll. They have not yet uninstalled the LiveUpdate 3.2 or LiveUpdate Notice. How can they get rid of these messages?

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