Computer help forum: HP contact for customer complaint

It gets routed proper after that.

Care to share what's up? I'm running into many misunderstandings such as out of warranty (sorry, game over) to issues with the OS which you can't get fixed by HP.

Tell more.
Bob

And it's not a HP exclusive. The fix we are using is to go get a simple 20 buck wifi card and just ignore the built-in card. Some are loathe to do this, others are just happy that the pain is over and their machine works.

Again, just sharing that I've used the WPNT511 (see google) for 20 bucks to get that working again. And a tip. If you can, use XP's WZC (see google) when you install for a slightly better experience.
Bob

I seem to be getting the same run around from HP also. The laptop was returned to have the AC pin to the mother board repaired or replaced, (by the way it's only 5 months old) I have to pay for them to ship me a box to get them to repair I told them I could send it via my shipper cheaper and they would not take it in unless we do it this way . So I pay the cost and they ship a box with shipping tag then drop it of at a fedex store. The next day they call me and tell me it will cost $475.00 to replace the LCD Panel and bezel due to spillage not covered by warranty . I know for a fact that nothing was spilled onto this laptop. I said to repair the power connector and that only under warranty and nothing else. They agreed and said that was repaired and was sending it back to me. The next day I recived the laptop and nothing was done the hinge was tightend but the pc still will not charge. After another 90 minuets and numerous transfers to America, India, I got them to agree to take the laptop back under there cost and after speaking to a supervisor. then they want me to pay another shipping cost and I refuse. I feel they do this just to keep me hanging on to see if I get feed up and just hang up and drop the problem. Then they come back and tell me they have pictures showing the damage and refuse to take the pc in for repair. Oh yea the whole time they got you on hold they have a recording telling you they have the best support. I'm posting this to warn somebody that is looking to buy a HP Laptop of the hasseles they will go through after the purchase. The cost of the laptop is not worth it let alone the extend warranty they are what I consider a throw away laptop. Pay a little more and get yourself a better Non HP PC or Laptop. This is why they outsource it to India for tech support, cause No American could honesty take the frustration they have to inflict on a customer

OK. How is it fair that HP sells a known defective motherboard to consumers and only extends their warranty 1 year. I see defense for ensuring your PC is in warranty...well what about when HP extends the warranty "to help you" and the defective issue presents itself after the extension??? NOT FAIR. These machines had a known issue with wireless functionality stopping and the only fix being a motherboard replacement.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&dlc=en&cc=us&lang=en&product=1842155
Why can this issue not be warrantied for the life of the machine? I tried to talk them into extending the warranty coverage for this issue but "they will do it for only 249.99 JUST FOR ME" WOW great. Tech guy put "his manager" who happened to have the same voice, on the line for me. I need someone to contact at HP mostly for the tech who feigned a manager and second for the absolute rip off of this replacement program.