Computer help forum: Internet Explorer and Mozilla Firefox

that something is running when you are not in safe mode that's preventing you from accessing the internet. Perhaps a firewall or some other software? Also, try to repair the connection and if it fails, let us know where to determine what exactly may be the problem.

~Sovereign

The ZoneAlarm clash with one of the recent Windows Updates caused a problem with DNS. ZoneAlarm is a firewall, and as you say you are using McAfee as a firewall, I doubt you will also have ZoneAlarm installed. If you do, you should only have one.

There have been no reported problems with this Windows Update and McAfee as far as I know, but it would do no harm to check your settings further.

I am not sure why you mention Proxy settings. If you access the internet through a Proxy server then I know little about that. You say you check the proxy for IE and it is set to automatically detect settings, but is the Proxy server option selected, and if so, are there figures in the Address field and Port field?

If not, do some more checking as follows;

If you have a My Network Places icon on your Desktop, open it, and click View Connections on the left. If you don't, goto the Control Panel > Network and Internet Connections > Network Connections.

Find your network connection and highlight it. Then right click it and select Properties. In the new window, under the General tab, there should be a list of connection items. Scroll down until you see Internet Protocol (TCP/IP), and highlight it. Do not de-select it. Click the Properties button.

What I believe you should have under the General tab is as follows;

1] "Obtain an IP address automatically" should be selected.

2] "Obtain DNS server address automatically" should be selected.

If the "Use the following DNS server addresses" is selected instead and there are IP numbers in the 2 boxes below, then that may be the cause of your problem.

If that "Use the following DNS server addresses" is the one selected, then it may be that this is because you are using DSL broadband or because you are using a proxy server. But I don't know about either so I can't help.

However, if DSL should still have DNS servers obtained automatically and/or you are not using proxy servers, then I believe option 2 above should be applied. But make a note of the DNS server IP numbers in those boxes just in case.

It's up to you to change this if the settings above are not the same as yours. it worked for me, but my own problem was caused by the clash between ZoneAlarm and that Windows update.

Mark

I read this actually, and I uninstalled one of the KB's which was not KB951748, that was talked about in that discussion. I tried setting the internet settings to medium for all of it, and it still did not work. The Zone Alarm thingy, I'm not too sure about it. I'm still trying to do some investigating of my own while you all are trying to help me or direct me to some help. The funny thing about is the fact that it works in safe mode for both internet explorer and mozilla firefox, and I doubt it's the firewall that is stopping me when I am not in safe mode.

By the way, I'm using an Insprion 2200 laptop, and Windows XP not the Vista service.

Thanks, looks like it didn't work. I ran the program, said that it fixed the problem, but it didn't. Although I read in the comments that there is a way to go to the program itself and reset the winsock application to the way that it was for the factory settings. But, I'm not sure if I should do that or not because it says that some or many programs may not work properly. Besides the fact that it does work in safe mode. Nonetheless, it looks like it kind of messed up my wireless configuration in regular mode although it still works, so I'll have to run a system restore to go to a previous time. I'm still trouble shooting though by the way.

I was thinking in terms of a recovery of your system... sorry if I misread your comment.

Glenn

you could try the following. Both are considered good malware removers:

SUPERAntispyware - http://www.superantispyware.com/

Malwarebytes - http://www.malwarebytes.org/mbam.php

SUPERAntispyware is Free and I understand Malwarebytes is also but I never used it. It's recommended highly by some moderators in these forums.

Good luck!

Glenn

That is the virus that Windows Live Safety scanner found. It is in my c drive, in system volume infomration, it reads like this:

c:\system volume information\_restore{01284a2e-e2c3-4bf8-96b3-712e455776fa}\rp408\a0501126.dll

Windows live oneCare safety scanner was unable to clean it it .

Well it looks like Windows Live One Safety Care removed the virus and all the infected files which was all of my music that I'll never be getting back on my pc. Not only that, I had ran those other virus scan programs that were mentioned in the thread and they cleaned all other things out. The age old question that I have is after I did all of this, my internet still does not work when I run it in the regular mode, but in safe mode, it works. And this KB microsoft update is something that I do not have. Someone was telling me that if the internet runs that way, then there is a virus on it, but I removed the virus and it still does not work. Ive been having this problem for a while now.

after reading your problem with no internet, i would ask if you are running zone alarm? if you are, microsoft did an update which conflicted with old editions of zone alarm. my i recomend that you remove zone alarm and reinstall the new edition..
regards
stuart rockett

Hi Deb.

It's not clear what the problem is with your system. You seem to be saying you have 3 problems;

1] Mouse not working,

2] Windows Update

3] Photos and misc documents.

But I am not sure how all these relate.

1] Mouse not working. Try cleaning the mouse ball and rollers inside the ball housing. They can get dirty and become unresponsive. An alcohol based cleaner soaked into a cloth pad is best. But I just use a slightly damp paper kitchen towel with warm water.

2] Windows Update. Are you saying you no longer have an internet connection? If so, check that ZoneAlarm is the updated version by going to http://www.zonelabs.com. If you are not saying you have an internet connection problem, then I would let that Windows Update install. It is needed to help secure against a vulnerability.

3] Photos and misc documents. What is the problem there? Remember, you always back up those files you cannot afford to lose.

Mark

- What Windows update exactly?
- Did you already install the latest version of Zone-alarm (7.0.483). Older ones conflict with one particular Windows update concerning the DNS-system.
- It's easy to stop Windows from updating. Just go to www.windowsupdate.com, let it scan, and mark this one as "don't install and don't remind me about it". But it's far better to simply update Zone-alarm.

Kees

Which windows up-date should I downloads after I UP-DATE the Zone-alert.
thank you for your time

your problem came about due to windows updating and adding MS update KB951748. microsoft added an update which was not compatible with zone alarm. zone alarm then stopped all internet access. by removing either MS update KB951748, or zone alarm you remove the problem. zone alarm then put out an updated version to sort the conflict.
stuy