Computer help forum: Data recovery of WD passport

by: findone07 April 22, 2008 6:40 AM PDT

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Data recovery of WD passport

by findone07 - 4/22/08 6:40 AM

Good morning.
I used WD sync software to synchronize my documents and my outlook data into WD passport (and these files are encrypted by WD Sync software). I could view the files and mails without problem.
Now my notebook was stolen. I tried to copy the data (using the WD Sync software) from the WD passport to my new notebook. It failed. It only copied the folders to my new notebook but there are no files in all the folders. I copied the outlook data too. Again, only my personal folders appear in my new notebook without emails in there.
If I tried to copy the files directly from WD passport (without using the sync software), what I get are folders of encrypted data.
I tried to call WD customer service and I was told that Passport is only for synchronize purpose, not for us to backup files. If this portable drive cannot detect the "master", it just won't able to encrypt the original files and that's it!
Hopefully someone could help. Thanks in advance.

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