FREE SOLUTION-Wireless doesnt work - Compaq Presario V6000
Hooray for HP!! I too experienced the same problems with my three year old Presario V6000. After reading a couple of posts; someone mentioned they contacted HP & shipped the pc to them for repairs & received it back within 10 days!? I was very skeptical & begun the long process of my call being routed all over India & then finally reached a HP associate in Missouri; here in the STATES!!! (Approx 45min call) I told him nicely, "My laptop's wireless no longer works and was no longer under the one year warranty. However, I had read on-line that HP is aware of this problem & has fixed these laptops because it is a known major problem. He walked me through a couple of steps on my laptop & determined it was the motherboard. Yikes, even worse I thought!! He said he would send a FedEx box, postage paid, ship the pc to HP & I would get it back in 10 business days once received. Sure enough, the next day I got the box, sent it to HP & low-and-behold THREE days later the laptop is back in my hands working like a charm!! For FREE, even the shipping!! They also cleaned the laptop making it look brand new again! My 2yr old sons fingerprints are gone.........for now at least. Lastly, have your case # handy, once given, because you WILL get dropped in India. Just keep telling them your case # instead of explaining the problem over & over. Once a gain THANK YOU HP!! Your customer service is OUTSTANDING!!
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