Gray screen lock up and crash, XP, Compaq, MS security...
by mikerad - 10/13/07 7:07 AM
I have a Compaq Laptop Model Persario V2000 running windows XP. 1.7 or 1.8 AMD processor with 512mb. The system gets a gray screen lock up working from the outside of the screen in, and then all that I can do is reboot. I have noticed the following. Unit does this we attempting to run Windows Explorer V7. The unit was attempting to download a Microsoft security update, and it crashes. At one point of this update it would lock at 33% and 86%. There is also a JAVA update that the Laptop was trying to load...
I have attempted the following to fix:
I ran a full Nortons virus scan, no hits.
I ran a trend micro spyware scan. A few fixes there.
I noticed that Nortons live update would spike my CPU usage to 100%, and I have since uninstalled Nortons security suite, and live update
Running in safe mode, I reset my PC using the recovery program to August 30th.
None of these steps have fixed my problem.
Is this a common or known error, or am I just special...
Any recommendations for a fix would be appreciated.