Computer help forum: Anyone try to do Dell PC Recovery?

by: lunaray March 13, 2006 4:27 PM PST

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Anyone try to do Dell PC Recovery?

by lunaray - 3/13/06 4:27 PM

I have a Dell Dimension 8400 and have been attempting to do a PC Recovery, which the Dell manual says you can access by hitting Cntl/F11 after starting the computer. This is supposed to restore the computer to the exact condition it was when it came from the factory. Unfortunately, I keep getting a keyboard failure message and it won't go into this screen. After a typically unsatisfactory session with a Dell hardware service person, who says this is a software issue and I need to pay 99 dollars to get help from a software technician, I figure I should go to the real source of help, CNET Forums. I can't figure out if this is a hardware or software issue, but if the machine is supposed to do this, it should do it without me having to pay more money.

Amyone have any experience doing this PC Recovery? Any suggestions would be appreciated.

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